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As a seasoned professional, you will be responsible for overseeing the technical needs of clients, driving a positive vision for the organization and ensuring client retention and business growth.
Key Responsibilities:- Maximize revenue from existing key accounts and develop new accounts within current clients to drive growth.
- Analyze complex customer problems, collaborate with internal teams for escalations or critical issues and maintain accurate records of discussions or correspondence with customers.
- Examine statistics and data to determine the level of service being provided by the organization to meet customer expectations.
- Work closely with internal teams to ensure resource availability for on-time project delivery and build strong client relationships to ensure retention and growth.
- 4-5 years of experience in Technical Support with expertise in analyzing complex problems and providing solutions.