
Retail Operations Director
4 days ago
SENIOR STORE MANAGER
Job Description:Our organisation is seeking an experienced and skilled Senior Store Manager to oversee the success of our flagship store in Delhi. As a key member of the retail team, you will be responsible for leading sales teams, driving revenue growth and delivering exceptional customer experiences.
The ideal candidate will possess excellent leadership skills, a passion for fashion and luxury retail, and a proven track record of achieving sales targets and delivering outstanding customer service.
Responsibilities include:
- End-to-end ownership of the store.
- Building and managing relationships with high net worth individuals (HNIs) and closing high-value jewelry sales.
- Providing strategic leadership and direction to the boutique team, setting clear goals and objectives to drive sales and profitability.
- Developing and executing sales strategies and initiatives to increase revenue and achieve targets.
- Fostering a positive and collaborative work environment, motivating and inspiring the team to deliver outstanding customer service and exceed customer expectations.
- Leading by example, actively engaging with customers to build relationships, provide personalized styling advice and drive sales.
- Handling customer inquiries, complaints and escalations in a professional and timely manner.
- Monitoring and analysing sales performance, inventory levels and other key performance indicators to identify opportunities for improvement and implement corrective actions as needed.
- Conducting regular performance evaluations and providing feedback to staff to enhance their skills and productivity.
- Ensuring the store maintains high standards of visual merchandising, cleanliness and organisation to create an inviting and luxurious shopping environment.
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