Retail Operations Manager
1 day ago
A Retail Store Supervisor plays a vital role in ensuring the smooth operation of our retail outlet. This includes managing sales and customer experience, supervising inventory and merchandising, and overseeing additional services.
Key Responsibilities- Deliver exceptional customer service to drive store sales and customer retention.
- Assist in handling customer queries, complaints, and escalations.
- Support the Store Manager in achieving monthly sales targets.
- Oversee stock levels, replenishment, and timely ordering.
- Ensure proper inventory control and minimize shrinkage.
- Coordinate with logistics for smooth handling of home delivery orders.
- Implement and maintain visual merchandising standards to enhance customer experience.
- Ensure promotional displays, signage, and in-store layouts are updated regularly.
- Assist in managing spa and grooming appointments.
- Coordinate staff scheduling and ensure quality of pet spa services.
- Handle customer follow-ups and ensure satisfaction with spa experiences.
- Supervise floor staff and assign daily responsibilities.
- Support training of new employees on customer handling and store SOPs.
- Maintain discipline, hygiene, and operational standards within the store.
Requirements include 1–3 years of experience in retail operations or store management, strong customer service and sales orientation, knowledge of inventory management systems and retail processes, ability to multitask, and good communication and leadership skills.
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