
ServiceNow ITSM Technical Lead
4 hours ago
We are seeking a skilled professional to fill the role of ServiceNow ITSM Technical Lead. The ideal candidate will possess extensive experience in leading architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform.
Key Responsibilities:
- Solution Architecture & Platform Design
- Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
Core Competencies:
- Expertise in core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
- Hands-on expertise in scripting, integrations, and ServiceNow best practices.
- Proven ability to lead teams and deliver enterprise-grade solutions.
Technical Requirements:
- 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.
- Deep knowledge of ITSM processes (ITIL v4 aligned).
- Experience working with ServiceNow Studio, Update Sets, Application Repository, and ATF (Automated Test Framework).
Bonus Points:
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Implementation Specialist – ITSM certification.
- ITIL v4 Foundation Certification.
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