Corporate Client Service Specialist

17 hours ago

Bengaluru, Karnataka, India beBeeClient Full time ₹ 9,00,000 - ₹ 12,00,000
Corporate Client Service Specialist

This role involves providing top-notch support to corporate clients on various service-related queries. You will work closely with internal teams to resolve issues, promote Corporate Bank services, and ensure globally consistent high standards in service solutions.

Key Responsibilities:

  • Manage client queries for countries centrally supported from India
  • Coordinate and align with offshore teams to deliver seamless service solutions
  • Provide support for self-service apps for Corporate clients, where possible
  • Work closely with onshore teams on E2E procedures and processes
  • Escalate issues to onshore teams in timely manner to manage client expectation & relationship
  • Prepare and provide MIS reports where required
  • Contribute to Continuous Improvement activities leading to operational efficiencies
  • Initiate and work with relevant teams on any projects that will lead to efficiencies in processes and reduction of queries
  • Manage administrative tasks for the team
  • Take on responsibilities as the dedicated Service Manager for clients
  • Manage queries on settlement of trades - Cash, trade and Commodities, follow-up for settlement instructions, documents, status of payment, follow-up with clients for underlying documents
  • Engage with stakeholders for Compliance and Audit requirements
  • Conduct dipstick surveys, VOCs, Service Reviews and work towards closure of issues/complaints

Requirements:

  • Graduate/Post graduate with 8-10 years in servicing corporate clients or in a financial institution
  • Basic analytical skills, ability to exercise flexibility with regards to production problem solving
  • Excellent communication skills, fluent in English and preferably local language
  • Excellent team worker, able to work in virtual global teams and a matrix organization
  • Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering
  • Driven and motivated to work under tight timelines
  • Extremely diligent and hardworking to efficiently manage deadlines
  • Open minded, able to share information, transfer knowledge and expertise to team members
  • Strong team spirit with ability to inspire and influence team members to achieve the team's goals, besides achieving own objective
  • Experience in electronic banking support is an advantage
  • Excellent skills in using MS Office Power point and Excel

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