Senior Operations Support Specialist

4 days ago

India beBeeOperational Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Operations Support Specialist

**About the Role**">

The successful candidate will provide operational support to our Global Procurement operations team. This includes managing queries, raising tickets with internal teams, and delivering service catalogue workloads as required.

The role involves supporting Hotels in AMER with BirchStreet P2P system, including managing supplier administration, contract administration, sourcing support, travel mailbox, and standard reporting.

Key Responsibilities:
• Manage supplier set-up processes, including sustainability and risk assessments.
• Provide support in basic administration of procurement systems.
• Participate in ongoing training regarding the provision of services.
• Deliver procurement helpdesk services, resolving system, supplier administration, and travel expenses queries in line with SLAs.
• Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics.Requirements:
• Corporate experience working in a call centre or as a junior office support team member, ideally in Procurement.
• BirchStreet P2P System experience.
• College or 6th Form education, ideally.
• Ability to clearly explain things to users and empathise with them.
• Experience working to deadlines and SLAs.
• Experience of working as part of a team.
• Good Microsoft Office, especially Excel skills.
• Good communication skills and email writing skills.
• A passion for delivering exceptional customer service and contributing to a collaborative team environment.
What We Offer:
• The opportunity to work with a global organisation, with a focus on continuous improvement and innovation.
• A dynamic and supportive team environment, with opportunities for professional growth and development.
• Competitive salary and benefits package.
• Flexible working arrangements, including remote work options.
• Access to ongoing training and development opportunities.
• Recognition and rewards for outstanding performance.
• Opportunities to contribute to a culture of True Hospitality for Good.
About Us:
• At IHG, we have made a promise to deliver True Hospitality for Good. We are committed to making our guests and colleagues feel welcome, cared for, recognised, and respected – wherever they are in the world.
• With over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons and experience our unique culture and brilliant colleagues who will support and inspire you.
• We are looking for talented individuals who share our values and are passionate about delivering exceptional customer service and contributing to a collaborative team environment.
How to Apply:
• If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and contributing to a collaborative team environment, please submit your application today.

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