Logistics Operations Specialist

2 weeks ago

Bellary, Karnataka, India beBeeOperations Full time ₹ 35,00,000 - ₹ 45,00,000

Operations Manager Position

We are seeking an experienced operations manager to oversee our import and export departments. The ideal candidate will have 8-11 years of experience in a similar role, with a strong background in freight forwarding procedures and financials.

The main responsibilities include:

  • Monitoring workflows and resource management to ensure timely and accurate operational processes.
  • Ensuring speedy delivery of cargo to customers.
  • Compliance with regulations of USA & Canada Customs/IATA/TSA and other governing bodies.
  • Supervising shift managers and their teams, reviewing KPIs regularly, and ensuring quality, timelines, and communication meet expectations.
  • Resolving escalations and exceptions during the shipment process.
  • Delivering regular feedback, training, and development sessions.
  • Identifying areas of inefficiency or data integrity issues and proposing improvement plans.

Main Responsibilities:

  • Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure timely and accurate operational processes.
  • Ensure speedy delivery of cargo to customers.
  • Compliance with all regulations of USA & Canada Customs/IATA/TSA and other governing bodies.
  • Supervise shift managers and their teams; review KPIs regularly and ensure all team members meet expectations in quality, timelines, and communication.
  • Ensure full compliance with SOPs, fix gaps in task ownership, communication quality, and process consistency.
  • Resolve escalations and exceptions during the shipment process. Be the go-to person for operational troubleshooting.
  • Deliver regular feedback, training, and development sessions. Build operational thinking and ownership mindset in the team.
  • Identify areas of inefficiency or data integrity issues. Build improvement plans and propose automation, smarter flows, and better controls.
  • Ensure seamless collaboration with our service providers.

Financial Management:

Set goals and objectives for the team in accordance with company guidelines and key performance areas/indicators, number of jobs, revenue, and cost per job, expenses & revenue ratio.

Use established indicators and tools (e.g. daily invoicing and job numbers, financial reports, etc.) appropriately.

Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are dealt with in a timely manner.

People Management:

Lead, motivate, and manage all operations teams.

Retain adequate staffing levels.

Conduct quarterly performance reviews; establish targets and objectives.

Monitor staff performance - work with HR on employee relations and training issues.

Use discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources.

Assist Human Resources in the hiring and termination of employees.

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