Executive Customer Service Manager

2 weeks ago


Bengaluru, Karnataka, India Microland Full time
About the Role

We are seeking an experienced Executive Customer Service Manager to join our team at Microland. As a key member of our service department, you will be responsible for providing exceptional customer service, managing customer interactions, and driving business growth.

Key Responsibilities
  • Provide customers with accurate information about equipment rentals and purchases
  • Develop contracts for commercial contractors and developers
  • Train sales staff on upselling, customer satisfaction, and brand promotion
  • Manage our work order system and generate service invoices
  • Instruct customers on equipment operation, care, and maintenance
  • Inspect rental equipment upon return and process deposits
Requirements
  • Bachelor's degree in any field
  • Certification in ServiceNow ITSM (Certified Implementation Specialist) is desirable
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Experience in customer service or a related field
Benefits
  • A competitive salary of $85,000 - $110,000 per year
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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