
Luxury Client Relations Manager
1 day ago
Customer Experience Specialist
Job Overview:We are seeking a skilled Customer Experience Specialist to manage client interactions and provide timely, professional responses.
- Manage client communications via calls, email, and in-person interactions.
- Provide solution-oriented responses to customer inquiries.
- Maintain accurate records of client interactions and communication logs.
- Plan and execute CRM campaigns to drive client retention.
- Track and analyze customer interactions for actionable insights.
- Identify recurring issues and support process improvement initiatives.
- Work closely with sales, marketing, and production teams to resolve client queries.
- Build and maintain strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership.
- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
- Contribute to enhancing customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
- Work with a prestigious luxury brand and high-value clientele.
Our team is dedicated to providing an exceptional experience for our luxury clientele. We offer finely crafted pieces that celebrate heritage and sophistication.
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