Luxury Client Relations Manager

1 day ago


Delhi, Delhi, India beBeeClientCentric Full time ₹ 4,00,000 - ₹ 10,00,000

Customer Experience Specialist

Job Overview:

We are seeking a skilled Customer Experience Specialist to manage client interactions and provide timely, professional responses.

  • Manage client communications via calls, email, and in-person interactions.
  • Provide solution-oriented responses to customer inquiries.
  • Maintain accurate records of client interactions and communication logs.
Key Responsibilities:
  1. Plan and execute CRM campaigns to drive client retention.
  2. Track and analyze customer interactions for actionable insights.
  3. Identify recurring issues and support process improvement initiatives.
Collaboration and Communication:
  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements:
  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.
What We Offer:
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.
  • Work with a prestigious luxury brand and high-value clientele.

Our team is dedicated to providing an exceptional experience for our luxury clientele. We offer finely crafted pieces that celebrate heritage and sophistication.



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