Senior Client Relations Manager

3 weeks ago

Delhi, Delhi, India The Hustler Collective Full time

Job Summary:

The primary role of a Senior Client Relations Manager will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations.

Job Responsibilities & Accountabilities:


• Establish business partnerships with clients to collaborate, fetch, and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals.


• Work on the execution of projects and implementations, carry out needs assessments and requirements gathering and manage the projects. Provide regular status updates highlighting changes and exact requirements.


• Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.


• Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post-client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction.


• Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding.

Required Skills & Personal Attributes:


• Bachelor's degree in communications, advertising, business, information technology, or a related field preferred.


• Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must.


• Ability to manage and execute multiple projects simultaneously and have strong client relationship skills.


• Strong research, analytical, and problem-solving skills.


• Ability to handle pressure and meet deadlines while working independently and as part of a team.


• 6-7 Years of Experience of relevant Experience (Prior experience with agency systems).


• Willing to work from the office location.


• Appetite for food, humor, and fun.

Job Location: Jangpura, Delhi (South)

Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays)

Work Timings: 10:00 AM- 07:00 PM

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