Senior Technical Specialist

The role involves providing technical support and enhancing the IT infrastructure within a finance-regulated environment. A technically proficient individual with hands-on experience across cloud platforms, endpoint management, cybersecurity, and network security is required.

• Resolve 95% of IT-related issues within defined SLAs, ensure 98% user satisfaction, and maintain high-quality deliverables with minimal downtime.
• Conduct quarterly risk assessments.
• Deploy, manage, and optimize services on AWS and Microsoft Azure.
• Administer Microsoft 365 including Exchange Online, SharePoint, Teams, and OneDrive.
• Configure and enforce policies using Microsoft Intune and MDM solutions.
• Conduct and support Vulnerability Assessment and Penetration Testing (VAPT) audits.
• Implement and monitor security controls aligned with financial regulatory frameworks.
• Maintain endpoint protection and threat detection using Microsoft Defender and other tools.
• Configure and manage FortiGate, Sophos, and SonicWall firewalls.
• Monitor network traffic, enforce segmentation, and troubleshoot connectivity issues.
• Administer Linux servers and automate tasks using PowerShell, Python, or Bash.
• Maintain detailed records of configurations, incidents, and compliance reports.
• Assist in preparing audit documentation and responding to regulatory inquiries.
• Maintain system health, patching, and performance optimization across platforms.
• Support VPN, secure remote access, and intrusion prevention systems.
• Ensure 100% compliance with regulatory requirements contribute to long-term IT strategy with bi-annual reviews.
• Collaborate across teams to meet project goals on time.
• Conduct bi-annual disaster recovery drills.
• Implement at least two cost-saving initiatives annually.
• Maintain 100% server uptime through regular monitoring, enforce data security protocols, perform weekly data backups, and ensure all access controls are reviewed quarterly.
• Select and onboard IT vendors based on predefined criteria ensure 100% contract compliance and timely renewals, and monitor vendor performance quarterly, addressing any non-compliance within 2 weeks.
• Conduct semi-annual audits of software licenses, and ensure all systems are audit-ready with zero non-conformities & maintain up-to-date documentation of IT processes.

• Any Graduate with CCNA or MCSE certification is an added advantage but not mandatory.
• 3–5 years of experience in IT roles within finance or regulated industries.
• Strong knowledge of SEBI, RBI, or CSCRF compliance frameworks.
• Hands-on experience with AWS, Azure, Microsoft 365, Intune, and MDM.
• Proficiency in VAPT, cybersecurity best practices, and endpoint protection.
• Knowledge of trading applications BOD - EOD, i.e., Odin and Omnesys is a must.
• Basic understanding of exchange setup software NEAT, Bolt. Bolt plus.
• Excellent troubleshooting, documentation, and communication skills.
• Knowledge of network troubleshooting of exchange lease line.
• Troubleshooting of email issues and outlook configuration.
• Basic understanding of Apple MAC Operating systems troubleshooting.
• Database Server like MS-SQL, MySQL installation, troubleshooting and Backup.
• Understanding of corporate networks, LAN/WAN infrastructure (Networking, wireless, VPN, and security).
• Basic knowledge of Cloud Computing is an added advantage.
• Proficiency with shared storage technologies. G-suite, Office 365.
• Proficiency with Microsoft operating systems installation and troubleshooting.
• Language proficiency in English and Hindi is a must.

This role offers the opportunity to work in a dynamic and challenging environment, contributing to the growth and success of the organization.

The ideal candidate will be able to interact at all levels, communicate effectively with team members and stakeholders, and demonstrate a strong commitment to delivering high-quality results.