
Area Hotel Operations Director
4 days ago
We are seeking a seasoned hospitality professional to take on the challenge of Area General Manager. In this critical role, you will be responsible for executing our strategic vision of delivering exceptional hotel experiences.
About the Role
- Operational Excellence:
You will oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to service benchmarks and operational standards.
- Drive compliance with brand standards and SOPs, health and safety guidelines, and service quality norms
Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain high-quality service standards.
- Act as the key liaison between stakeholders, ensuring seamless coordination and timely issue resolution
Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms.
About the Job
This is an exciting opportunity to lead a team of professionals and drive business growth in the hospitality industry.
Key Responsibilities
- Identify, evaluate, and onboard new hotel properties to expand the company's portfolio within the assigned area
Negotiate terms of the agreement and ensure complete alignment with operating procedures before onboarding any hotel.
- Collaborate with internal sales teams and property owners to achieve revenue targets for your portfolio
Drive regional sales performance by identifying opportunities and pushing sales initiatives to close deals.
- Support pricing, promotions, and campaigns to drive business at the property level
Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed.
What We Are Looking For
- Strong leadership, communication, and stakeholder management skills
Proven experience in hospitality management with demonstrated success in both operations and business development. Ability to thrive in a dynamic, fast-paced environment.
- Analytical mindset with problem-solving and decision-making capabilities
Knowledge and experience in the MICE segment is highly desirable. Entrepreneurial approach with a strong focus on execution and accountability.
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