
Full Stack Remote Desktop Support Specialist
2 days ago
About Our Company:
We strive to harmonize innovation and inclusivity, fostering an open culture and a legacy of integrity. We empower clients by unlocking the value of their data and applications, helping them achieve results that benefit both business and society.
Job Title: Remote Desktop Support Engineer
Location: Bangalore
Work Mode: Hybrid Work Model
Experience: 3+ years
Job Type: Contract-to-Hire (C2H)
Notice Period: Immediate joiners are welcome.
Key Responsibilities- Provide round-the-clock technical support for desktops, laptops, and peripherals.
- Monitor and respond to incidents via ticketing systems within specified timelines.
- Perform remote troubleshooting and escalate unresolved issues.
- Support users across different time zones and minimize downtime.
- Maintain logs of shift activities and handover reports for continuity.
- Collaborate with global IT teams for coordinated support.
- Provide technical support for desktops, laptops, printers, and other peripherals.
- Troubleshoot hardware and software issues both onsite and remotely.
- Install, configure, and upgrade operating systems and applications.
- Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.
- Maintain logs of support requests, resolutions, and system updates.
- Assist in setting up new systems and user accounts.
- Collaborate with IT teams to escalate unresolved issues.
- Ensure timely updates and patches for systems and applications.
- Train users on basic IT procedures and best practices.
- Maintain inventory of IT assets and ensure compliance with company policies.
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