Full Stack Remote Desktop Support Specialist

2 days ago


Thoothukudi, Tamil Nadu, India beBeeDesktop Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

About Our Company:

We strive to harmonize innovation and inclusivity, fostering an open culture and a legacy of integrity. We empower clients by unlocking the value of their data and applications, helping them achieve results that benefit both business and society.


Job Title: Remote Desktop Support Engineer

Location: Bangalore

Work Mode: Hybrid Work Model

Experience: 3+ years

Job Type: Contract-to-Hire (C2H)

Notice Period: Immediate joiners are welcome.

Key Responsibilities
  • Provide round-the-clock technical support for desktops, laptops, and peripherals.
  • Monitor and respond to incidents via ticketing systems within specified timelines.
  • Perform remote troubleshooting and escalate unresolved issues.
  • Support users across different time zones and minimize downtime.
  • Maintain logs of shift activities and handover reports for continuity.
  • Collaborate with global IT teams for coordinated support.
  • Provide technical support for desktops, laptops, printers, and other peripherals.
  • Troubleshoot hardware and software issues both onsite and remotely.
  • Install, configure, and upgrade operating systems and applications.
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.
  • Maintain logs of support requests, resolutions, and system updates.
  • Assist in setting up new systems and user accounts.
  • Collaborate with IT teams to escalate unresolved issues.
  • Ensure timely updates and patches for systems and applications.
  • Train users on basic IT procedures and best practices.
  • Maintain inventory of IT assets and ensure compliance with company policies.


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