Service Delivery Manager IT Infrastructure Operations Leader
4 days ago
Job Description
">We are seeking an experienced Service Delivery Manager to lead our IT Infrastructure Operations team in Vadodara, India. As a key member of our delivery management team, you will play a crucial role in ensuring the seamless delivery of services to our clients.
">Key Responsibilities:
">- ">
- Oversee the day-to-day operations of our IT infrastructure, including Windows, Datacentre, Linux, Ubuntu, Storage System, Network, and NOC teams.">
- Create best practices and set up resources as needed, while managing technology infrastructure across multiple locations.">
- Support the implementation of new processes, platforms, and services, driving efficiencies and automation initiatives.">
- Drive productivity and continuous improvement initiatives to improve efficiency in the workplace.">
- Collaborate with key business stakeholders to understand their requirements and use this understanding to support the design of solutions.">
- Review and restructure processes and platforms to ensure we're operating at scale.">
- Ensure services are delivered efficiently and meet business needs, building strong interpersonal relationships with stakeholders.">
- Communicate effectively with stakeholders to understand their requirements and expectations.">
- Handle escalations from other groups/management and lead project teams responsible for service delivery.">
- Track Key Performance Indicators (KPIs) related to service quality, response time, and customer satisfaction.">
Requirements:
">- ">
- A minimum of 12 years of proven experience in IT Infrastructure and team management in a multi-Geography organization.">
- Strong leadership skills, with the ability to guide and motivate team members.">
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients.">
- Deep understanding of service management principles, frameworks (such as ITIL), and best practices.">
- Ability to coordinate well between teams and technical experts.">
- Flexible to work in different time zones.">
What We Offer:
">- ">
- A competitive salary of ₹25 lakhs - ₹35 lakhs per annum, depending on experience.">
- A dynamic and collaborative work environment.">
- Opportunities for professional growth and development.">
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.">
About SI2 Technologies Pvt Ltd
">Si2 Technologies is a leading provider of IT infrastructure and services, committed to delivering high-quality solutions to our clients. We value innovation, collaboration, and customer satisfaction above all else.
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