Global Technical Specialist

This role is a fantastic opportunity to join a dynamic team as a senior broadcast engineer.

We are looking for an experienced technical expert in IT, Audio, Visual, Lighting, Control & Experiential Technologies who can work independently and remotely through network infrastructure.

The ideal candidate will have strong technical background and proficiency in event technology, live streaming and broadcast technologies including IP based video, audio, control and lighting systems as well as IT system administration of Windows and Linux based systems.

The successful candidate will be responsible for ensuring the optimal performance and reliability of our clients Global Experiential and Event Production Fleet. This includes development and execution of proactive maintenance projects, configuration and documentation of broadcast streaming and experiential & event technology infrastructure.

The key responsibilities include resolution and root cause analysis of issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams, identifying patterns in technical issues escalated across the fleet and developing projects and deploying appropriate solutions globally to ensure consistent fleet operations.

The ideal candidate will also have experience with scripting to develop efficient methods to configure and deploy hardware and software infrastructures, coordination with partner services, client teams and SMEs to provide global support, reporting impact or projected impact to team lead & stakeholders.

Apart from these, the candidate will also be expected to support experiential site operations as needed with projects and setup of various event or show elements as needed, responsible for Development and maintenance of a knowledge base to support fleet operations for all tiers in the service.

The knowledge base should cover training, runbooks on software/hardware infrastructure, best practices, known issues, issue management and escalation protocols.

The technical expertise required for this role includes navigating and troubleshooting AVCL deployments on corporate network infrastructure, general IT and high performance media on networks, management of our clients proprietary Cloud experience platform services, remote enrollment & configuration of Mac, Linux & Window fleet via UEM, SSH, VNC & Chrome Remote Desktop.

The monitoring stability of deployment infrastructure, platform and system administration, validation testing for newer interactive exhibit releases, operating remotely and independently from the geographic locations of the fleet through network infrastructure, partner tier 2 services, dispatched field services, or other reasonably capable third parties.

Flexibility to work after hours on occasion and weekends as needed to address urgent issues and support special projects.

To apply for this role, you will need to have proficiency with Unix, Windows & Mac based operating based systems, online & event video production technologies, video encoding technology for live streaming, Ross video switchers or other industry standard solutions, familiarity with enterprise level network switches & routers, experience with IT & media network protocols, VLAN, QoS, IGMP Snooping.

You will also need to have knowledge of advanced signal flow for audio, video, lighting, network and control, ability to create detailed documentation & project proposals, flexibility to continuously teach and be taught new technologies and workflows, ability to read and write line diagrams in technical design documents.

Please note that we are looking for a motivated individual who is willing to learn and grow with us. We offer medical benefits, paid holidays, sick days, and personal days, enjoyable and dynamic company culture, training and professional development opportunities.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please submit your application with your resume and cover letter.

Please note that we reserve the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Key Skills:

• Technical Expertise: Broadcasting, Live Streaming, Event Technology, Network Infrastructure, Cloud Experience Platform Services, System Administration, Troubleshooting.
• Communication Skills: Ability to communicate effectively with team members, stakeholders, and clients.
• Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions.
• Collaboration Skills: Ability to work collaboratively with cross-functional teams.

Requirements:

• Proficiency in Unix, Windows & Mac based operating systems.
• Online & event video production technologies.
• Video encoding technology for live streaming.
• Ross video switchers or other industry standard solutions.
• Familiarity with enterprise level network switches & routers.
• Experience with IT & media network protocols, VLAN, QoS, IGMP Snooping.

Desirable Skills:

• Scripting languages (Bash, Python, Lua, Powershell, Applescript).
• Cloud platforms, VMs running web services.
• Web development, code & database management.
• Message brokers, federation and configuration.

Why Join Us?

We offer a dynamic and inclusive work environment, opportunities for career growth and development, and a competitive compensation package. If you are passionate about broadcasting, live streaming, and event technology, and are looking for a challenging and rewarding role, please submit your application.