Global Technical Solutions Expert

8 hours ago

Kollam, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

About the Role

We are seeking a skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing post-sales support to customers globally, troubleshooting software and hardware problems, and aiding with product applications and use cases.

Responsibilities

  • Communicate with customers by listening to and understanding their problem, then clearly explaining detailed technical information.
  • Ask targeted questions to quickly understand the root of the problem.
  • Diagnose and troubleshoot technical issues in an expedient manner.
  • Track issues through to resolution, within agreed time limits.
  • Escalate unresolved issues to the appropriate next level/internal teams.
  • Provide prompt and accurate feedback to customers.
  • Refer to internal databases or external resources to provide technical solutions.
  • Lead troubleshooting and brainstorming discussions.
  • Demonstrate expertise in the installation, configuration, and operation of network equipment such as Cisco, Juniper, or other network hardware manufacturers.
  • Showcase strong scripting and programming skills.
  • Demonstrate excellent communication skills, presenting technical information verbally or in written format.
  • Foster a culture of continuous learning, attending self-studies to increase technical knowledge.

Required Skills and Qualifications

  • CCNA or equivalent knowledge.
  • Deep knowledge of supported Linux/Unix operating systems.
  • Extensive understanding and experience of virtualization and cloud concepts.
  • Strong understanding of networking (specifically IP related technologies).
  • Able to install, configure, and operate network equipment.
  • Scripting and some programming.
  • Ability to communicate with customers presenting technical information.
  • Focus to detail and ability to follow defined processes/procedures.
  • Technical acumen and ability to identify when escalations are required.

Benefits

  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • The chance to work with a talented and dynamic team.
  • A flexible and supportive work environment.

Work Experience, Education, and Certifications

  • Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience.
  • Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies.
  • Bachelor's degree in a relevant field, like Computer Science, IT or Software Engineering.

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