BPO Workforce Strategist

3 days ago

Ajmer, Rajasthan, India beBeeStrategic Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Overview

This role offers a unique opportunity to work closely with business leaders to drive people strategies, enhance employee experience, and build a culture of performance and engagement across BPO teams.

The ideal candidate will be responsible for managing high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity. This includes handling employee relations, grievance redressal, and conflict resolution with fairness and empathy.

The successful candidate will also partner with business teams to identify skill gaps and drive capability-building initiatives. Additionally, they will collaborate with the central HR team on policy implementation, compliance, and HR process improvements.

Key responsibilities include:

  • Acting as a strategic partner to business leaders in the BPO vertical, aligning HR initiatives with business goals.
  • Driving end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
  • Managing high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handling employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Partnering with business teams to identify skill gaps and drive capability-building initiatives.
  • Working on HR analytics – tracking and analyzing key HR metrics like attrition, engagement scores, and productivity trends.

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