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Team Lead

1 month ago

Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time
About the Role

This is an exciting opportunity to join our team as a Team Supervisor in Seller Support at Amazon. As a front-line manager, you will be responsible for creating a high-performance culture that motivates associates to demonstrate levels of ownership, accountability, and seller advocacy that enable the vision of a remarkable Seller experience.

Key Responsibilities
  • Manage the performance and behavior of 18-24 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
  • Implement performance goals, monitor, and evaluate against pre-set goals, and implement action plans to resolve performance barriers as needed.
  • Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement.
  • Ensure that associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
  • Partner with workforce management to execute daily staffing plans, identify, and report significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
  • Manage schedules, monitor adherence, time-off planning, and attendance in partnership with Workforce Management.
  • Participate in daily Kaizen events to identify and implement process improvement change initiatives.
  • Conduct Seller interaction audits and provide coaching to improve performance.
  • Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  • Liaise with other departments as required to resolve Seller's issues and questions.
Requirements
  • 3+ years of team management experience.
  • Experience analyzing data and best practices to assess performance drivers.
  • Experience conducting seller interaction audits and providing coaching to improve performance.
Preferred Qualifications
  • Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement.
  • Experience participating in daily Kaizen events to identify and implement process improvement change initiatives.

This role requires a strong commitment to achieving excellence in the associates and Seller experience. If you have a passion for employee development, a keen interest in process improvement, and a customer-focused approach, we encourage you to apply.