Customer Experience Leader

4 days ago


Salem, Tamil Nadu, India beBeeMarketing Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
About the Role:

We are seeking an experienced professional to lead customer experience, upsell/cross-sell, and maintain net promoter score hygiene.

The ideal candidate will analyze data insights to drive customer growth success and marketing strategies.

  • Lead customer experience, upselling/cross-selling, and maintaining net promoter score hygiene.
  • Analyze data insights to drive customer growth success and marketing strategies.
  • Play a key role in goal setting and strategy for all accounts and track Pixis solutions provided to customers.
  • Act as AI marketing solutions expert to identify create implement marketing solutions achieving measurable business results partners.
  • Design metrics measures determining ROI on Pixis products become evangelist educating clients product solutions best practices.
  • Effectively address customer satisfaction manage diverse set issues until resolved.
Requirements:

We're looking for a proven track record of hitting and overachieving retention growth targets.

Prior experience in Digital Marketing understanding Media channels like Google Social Media Programmatic buying etc analytic tools like Omniture GA Appsflyer Kochava etc.

Achieving revenue targets for customers timely basis.

A problem solver can independently translate high-level goals actionable plans.

Growth mindset creative diligent multitask prioritize rapidly iterate manage communications different functions fast-paced startup environment.

What We Offer:

Join us in shaping customer experience drive growth through innovative marketing strategies.

Work with cross-functional teams agile environment leveraging latest technologies.

Develop skills expertise leading customer success teams scaling businesses.

Enjoy competitive compensation benefits top-notch training opportunities.

How to Apply:

Apply now if you have:

  • Proven track record of customer success leadership.
  • Experience in digital marketing analytics.
  • Strong communication collaboration skills.


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