Front Office Lead

21 hours ago


Kottayam, Kerala, India beBeeCommunication Full time ₹ 4,50,000 - ₹ 27,90,000

Job Summary

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Our organization seeks a highly skilled and experienced Operations Manager to oversee daily front desk operations and staff performance. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to delivering exceptional guest service.

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Key Responsibilities:

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  • Supervise and coordinate front office staff to ensure timely and accurate check-ins and check-outs.">
  • Handle escalated guest complaints and resolve issues professionally and efficiently.">
  • Train, mentor, and evaluate front office team members to ensure they meet the highest standards of customer service.">
  • Maintain accurate records of reservations, billing, and guest profiles.">
  • Ensure compliance with safety procedures and policies.">
  • Assist in managing cash drawers and shift audits.">
  • Use suggestive selling techniques to maximize occupancy and revenue.">
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Requirements:

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  • Excellent communication and interpersonal skills.">
  • Ability to work effectively in a fast-paced environment.">
  • Commitment to providing exceptional guest service.">
  • Strong organizational and time management skills.">
  • Ability to train and mentor front office staff.">

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