Global Client Retention Professional

5 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,20,00,000

CreditNirvana is a leading Ai based debt collection SaaS Product serving Customers globally.

As a key position in India, this role plays a vital part in our fast expansion across the globe.

Responsibilities:

  • Establish clear client retention goals.
  • Process milestones for clients and employees to work toward.
  • Assist customers with setting up and navigating programs or software.
  • Promote the value of the product.
  • Upsell services and products with the brand image.
  • Promote value through customer experience.
  • Assist in creating training courses and educational materials.
  • Review customer complaints and concerns and seek to improve the customer experience.

Requirements and Skills:

  • Proven work experience as a Customer Success Manager or similar role.
  • Experience working with brand image and promoting value through customer experience.
  • Exceptional ability to communicate and foster positive business relationships.
  • Technical skills required for the use of the product or service.
  • Accountability and personal organisation are essential.
  • Experience in managing a diverse group and training each according to company standards.
  • A communications or marketing degree is preferred.

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