Telehealth Quality Manager

6 hours ago

Hyderabad Secunderabad Telangana, India beBeeQualityManager Full time ₹ 1,04,000 - ₹ 1,30,878

The Director of Quality and Training will be responsible for developing, implementing and monitoring quality standards and training programs across telehealth operations. The role ensures that service delivery aligns with regulatory guidelines, internal policies and organizational objectives while driving continuous improvement.

Key Responsibilities
  • Develop and maintain quality assurance frameworks and training processes for telehealth services.
  • Conduct regular audits, inspections and reviews of service delivery to ensure compliance with healthcare and telemedicine standards.
  • Design and deliver training programs for clinical staff, customer service and operational teams.
  • Monitor KPIs, identify performance gaps and implement corrective action plans.
  • Ensure adherence to NABH, ISO and other regulatory standards applicable to telehealth.
  • Develop and update SOPs to support quality and compliance.
  • Collaborate with technology, clinical and operations teams to integrate quality initiatives.
  • Track training effectiveness through assessments, feedback and performance outcomes.
  • Lead quality improvement projects and support accreditation processes.
Qualifications
  • Bachelor's degree in Healthcare Management, Quality Management, Nursing, Life Sciences or related field.
  • Minimum 6–8 years of experience in Quality Assurance and Training in healthcare/telehealth/hospital domain.
  • Knowledge of healthcare accreditation standards (NABH, ISO, JCI preferred).
  • Strong experience in designing training programs and implementing L&D strategies.
  • Excellent analytical, communication and stakeholder management skills.

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