Strategic CX Insights Lead

1 week ago


Delhi, Delhi, India Twimbit Full time
Unlock Customer Experience Potential

About Twimbit: Our global presence in Malaysia, India, Indonesia, and North America enables us to drive insights and capture emerging opportunities for organizations across various sectors. We specialize in delivering cutting-edge customer experience solutions.

Job Summary

We are seeking an experienced Senior Research Analyst to join our Customer Experience (CX) practice. As a key member of our team, you will conduct in-depth research and analysis of CX technologies, trends, and best practices to provide strategic insights to our enterprise clients.

Key Responsibilities
  • Research & Analysis:
    • Lead primary and secondary research initiatives focused on CX technologies, vendors, and market trends.
    • Analyze complex market data to identify patterns, trends, and strategic implications for enterprise clients.
    • Evaluate emerging technologies and methodologies in the CX space, including customer feedback management, voice of customer platforms, and customer journey analytics.
    • Develop comprehensive market forecasts and assess the impact of market changes on various stakeholders.
  • Content Creation & Thought Leadership:
    • Author detailed research reports, market guides, and strategic planning assumptions.
    • Create compelling presentations and advisory materials for senior executive audiences.
    • Contribute to the firm's research agenda and methodology development.
    • Present research findings at industry conferences and client events.
    • Develop and maintain vendor evaluation frameworks and criteria.
  • Client Engagement:
    • Provide strategic guidance to enterprise clients through advisory sessions and workshops.
    • Lead client inquiries and facilitate decision-making around CX technology investments.
    • Build and maintain relationships with key industry contacts, including technology vendors, practitioners, and other influential market participants.
    • Participate in sales support activities by sharing expertise with prospective clients.
Qualifications

To succeed in this role, you will require:

  • Bachelor's degree required and advanced degree preferred.
  • 4+ years of experience in technology research, consulting, or enterprise CX roles.
  • Deep understanding of enterprise CX technologies, markets, and implementation challenges.
  • Proven track record of producing high-quality research and analytical content.
  • Previous experience at a research and advisory firm.
  • Direct experience implementing or managing CX technology solutions.
  • Industry Knowledge: Knowledge of adjacent markets such as digital experience platforms, marketing technology, or customer service solutions. Understanding of enterprise software buying cycles and decision-making processes.
  • Project management experience and ability to handle multiple concurrent workstreams.
Salary and Benefits

We offer a competitive salary of ₹12 Lakhs - 14 Lakhs per annum, along with medical insurance and other benefits.



  • Delhi, Delhi, India IGT Solutions Full time

    About IGT SolutionsIGT Solutions is a pioneering technology and digital services company dedicated to simplifying complex customer interactions. Established in 1998, we have 100% focus on delivering exceptional customer experiences through innovative solutions.Job OverviewWe are seeking a seasoned Demand Generation Expert to join our team as Chief Growth...


  • Delhi, Delhi, India Kapture CX Full time

    Take your career to the next level as a Technical Solutions Expert at Kapture CX.About UsKapture CX is a leading provider of innovative Customer Experience (CX) automation solutions. We empower businesses to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation.About the RoleWe are seeking a highly...


  • Delhi, Delhi, India Consult SP Full time

    Are you an expert in data analytics looking to make a meaningful impact? Consult SP is seeking a highly skilled Data Insights Lead to join our team. About the RoleWe are a dynamic organization dedicated to providing innovative solutions. As our new Data Insights Lead, you will play a crucial role in developing dashboards and insights that drive business...


  • Delhi, Delhi, India Overhead Door Global Capability Center Full time

    Job Summary:The Overhead Door Global Capability Center is seeking an experienced Cloud CX Business Solutions Consultant to join their Enterprise Application Team. This role will be responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.Key...


  • Delhi, Delhi, India Equirus Full time

    About the Role:We are seeking a highly skilled Strategic Market Insights Analyst to join our team at Equirus. As a key member of our research team, you will be responsible for conducting in-depth market research and analysis to provide valuable insights to our clients.Job Description:The successful candidate will be responsible for:Conducting channel checks...


  • Delhi, Delhi, India Avian WE Full time

    We are seeking an experienced analytics professional to join our team as a Strategic Insights Executive.About Avian WEAvian WE is one of India's top PR and integrated marketing agencies, with offices in multiple locations across the country. As part of the global WE Communications network, we provide comprehensive solutions to clients in India, the USA,...


  • Delhi, Delhi, India Lighthouse Learning Group Full time

    At Lighthouse Learning Group, we're seeking a skilled Strategic Consumer Insights Leader to join our team. As a key member of our marketing team, you will be responsible for developing and executing successful consumer marketing strategies that drive business growth.Role Purpose: The Strategic Consumer Insights Leader will work closely with key stakeholders...


  • Delhi, Delhi, India IGT Solutions Full time

    Job Summary:We are seeking a seasoned Strategic Partnerships Director to spearhead strategic alliances and partnerships within the India market.This role demands a visionary leader with proven expertise in building, managing, and nurturing high-impact alliances to drive mutual growth and success.About IGT Solutions:IGT Solutions is a next-gen customer...


  • Delhi, Delhi, India Microtek International Full time

    Job Summary:We are seeking an experienced Strategic Data Insights Manager to join our team at Microtek International. As a key member of our management team, you will be responsible for analyzing business data, developing insights, and providing recommendations to drive strategic decision-making.About the Role:The successful candidate will have a strong...


  • Delhi, Delhi, India Tekgence Inc Full time

    Job Title: Strategic Data Insights ConsultantAbout the Role:We are seeking a highly skilled Strategic Data Insights Consultant to join our Data Analytics team at Tekgence Inc. This pivotal role involves working closely with stakeholders to gather and document comprehensive solutions for data analytics requirements.Main Responsibilities:Gathering and...

  • Data Analyst

    3 weeks ago


    Delhi, Delhi, India Shhyfft Consulting Group Full time

    We are Shhyfft Consulting Group, a boutique professional talent search firm focused on delivering exceptional results for Leadership and Enterprise Value Impacting roles across leading companies.Our team is built on four pillars: making sense of the present environment, relating deeply with our clients, envisioning feasible yet disruptive future, and...


  • Delhi, Delhi, India Cosmic Insights Full time

    At Cosmic Insights, we are seeking a highly skilled Senior Backend Developer to join our team. This is an exciting opportunity to work on cutting-edge backend technologies and challenging projects in a collaborative and growth-oriented environment.About UsCosmic Insights, founded in 2016, is a prominent Vedic astrology platform aimed at preserving and...


  • Delhi, Delhi, India ScoutBetter Full time

    At ScoutBetter, we're shaping the future of solutions with innovative approaches and cutting-edge technologies. As a forward-thinking organization, we're seeking dynamic and detail-oriented professionals to join our team as Strategic Business Insights Specialists.About the RoleWe're looking for individuals who can serve as key links between business...


  • Delhi, Delhi, India Axtria - Ingenious Insights Full time

    Product Management Opportunity at AxtriaAxtria - Ingenious Insights is seeking an experienced Senior Manager/Associate Director for its Product Management team. This role involves leading the development and execution of product strategies to drive business growth and expansion. The ideal candidate will have a proven track record in product management,...


  • Delhi, Delhi, India Saarthee Full time

    Job DescriptionWe are seeking a skilled SAP Analytics Cloud Developer to lead the development and delivery of insightful reports and data visualizations that drive strategic decision-making across the organization. In this role, you will be responsible for designing and developing models and dashboards within SAP Analytics Cloud, ensuring business objectives...


  • Delhi, Delhi, India Sheryl strategic solutions Pvt. LTD . Full time

    About the JobWe're looking for a skilled Data Insights Strategist to join our team at Sheryl Strategic Solutions Pvt. LTD.The estimated salary for this role is approximately $90,000 per year, based on industry standards and market conditions.Key Responsibilities:Analyze large datasets to identify trends and opportunities.Develop and maintain reports and...


  • Delhi, Delhi, India Thakral One Full time

    OverviewWe are seeking a highly skilled Strategic Financial Insights Specialist to join our team at Thakral One. This role is responsible for providing financial insights and expertise to support business decision-making.Job SummaryThe ideal candidate will have a strong background in finance, excellent analytical skills, and the ability to communicate...


  • Delhi, Delhi, India LEAD School Full time

    About LEAD SchoolLEAD School is a pioneering education company in India, committed to making high-quality education accessible and affordable for every child. Founded in 2012 by Sumeet Mehta and Smita Deorah, the company has grown rapidly, partnering with over 9,000 private K-12 schools across the country.Our mission is to empower India through excellent...


  • Delhi, Delhi, India Constrique Software & Digital Solutions Pvt Ltd. Full time

    Constrique Software & Digital Solutions Pvt Ltd, a pioneering organization in the industrial landscape, is on a mission to revolutionize business impact through innovative brand development. Founded in 2011, our company specializes in a multi-channel approach that connects talent with organizations efficiently, ensuring seamless matches between companies and...


  • Delhi, Delhi, India HT Digital Streams Full time

    HT Digital Streams is seeking a highly skilled Strategic Markets Insights Specialist to collaborate closely with our product team in building cutting-edge markets data products. With a strong background in financial markets, either as a research analyst or through prior experience in developing market data solutions, you will play a key role in shaping the...