Cloud CX Business Solutions Consultant
1 day ago
Job Summary:
The Overhead Door Global Capability Center is seeking an experienced Cloud CX Business Solutions Consultant to join their Enterprise Application Team. This role will be responsible for implementing, supporting, and enhancing the contact center cloud applications and field service applications to meet business requirements.
Key Responsibilities:
- Provide subject matter expertise with the Oracle Service CX or Oracle Field Service Cloud application environment
- Understand key contact and solution center models to deliver exceptional customer experiences
- Analyze various customer channels, including phone support, click-to-chat, video chat, and email
- Configure and/or set up Oracle Service CX or Field Service Cloud to support business needs
- Document and develop detailed business requirements through interviewing business team members and/or workshops
- Offer end-user support for questions, issues, and requests
- Collaborate with development team members, providing subject matter expertise from a business perspective
- Support unit and business testing by documenting test cases/business scenarios and executing/facilitating testing to validate solutions
- Work cooperatively and collaboratively with other team members
Requirements:
- 5+ years of experience in implementing and supporting Oracle Service CX or Field Service Cloud
- Familiarity with contact center operations or field service operations
- Able to provide technical guidance or business process expertise on complex projects and enhancements
- Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment
- Highly organized, process-oriented, and strategic mindset
- Excellent interpersonal communication skills (verbal and written) to support a team environment
Education Requirements:
- Bachelor's degree or higher in information technology, computer science, systems engineering, or equivalent degree
Compensation:
The estimated annual salary for this position is $120,000-$160,000, depending on experience and location.
About Us:
The Overhead Door Global Capability Center is a dynamic organization that values innovation, teamwork, and excellence. We offer a fast-paced environment where self-motivated individuals can thrive and grow professionally.
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