Technical Operations Coordinator

4 days ago

Mount Abu, Rajasthan, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
The ideal candidate for this role will possess a deep understanding of technical systems and tools, as well as exceptional communication skills. The Customer Service Specialist plays a vital part in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients. This position requires someone who can bridge the gap between technical knowledge and business operations, providing both technical support and strategic insights for process improvements.
Key Responsibilities:
  • Resolve customer inquiries and issues related to technical tools, platforms, and services with exceptional service.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams, including engineering, operations, and customer support, to resolve technical issues.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
  • Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

To succeed in this role, the candidate must have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field. They must also possess exceptional verbal and written communication skills, at least 2 years of experience in client services, technical support, or business operations, and strong knowledge of technical systems and tools.
This role is ideal for those who are analytical, problem-solvers, and enjoy working with cross-functional teams. The ability to effectively communicate complex technical information to clients and internal stakeholders, while identifying opportunities for process improvements and implementing changes to enhance efficiency and client satisfaction, is essential.

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