
Hospitality Reservation Specialist
5 days ago
We are seeking a highly skilled Reservations Coordinator to join our team. The ideal candidate will be responsible for managing reservations across various channels, ensuring seamless communication with guests, and maintaining accurate data on Property Management Systems (PMS) and Online Travel Agency (OTA) extranets.
Key Responsibilities:- Manage reservations across OTAs, direct bookings, and offline channels.
- Handle guest communication via calls, emails, and WhatsApp.
- Maintain accurate data on PMS and OTA extranets.
- Verify property listings and ensure rates, availability, and content are updated.
- Create SOPs, email templates, and booking process documents.
- Review guest communication for tone and accuracy.
- Coordinate with property managers for smooth check-ins and special requests.
- Maintain daily/weekly/monthly booking and revenue reports.
- Education: Degree/Diploma in Hotel Management or related field.
- Experience: 3+ years in reservations/front office in hospitality.
- Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.).
- Understanding of PMS and rate management.
- Excellent communication skills (English; other languages an asset).
- Proficient in MS Excel, Google Sheets, and email drafting.
- Detail-oriented, proactive, and willing to learn in a fast-paced environment.
- Competitive salary.
- Direct mentorship from the founder.
- Hands-on experience in building a hospitality brand from the ground up.
- Support in finding suitable accommodation.
- Career growth into a Reservations Manager role as the company expands.
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