Reservations Service Manager

4 days ago

Jamnagar, Gujarat, India beBeeReservation Full time ₹ 15,00,000 - ₹ 30,00,000

Reservation Coordinator Role

ZoloStays is a leading provider of managed co-living spaces, catering to professionals and students. We are seeking a proactive Reservation Coordinator to join our team.

About the Role

The ideal candidate will assist customers with ZHotel bookings, manage reservations, provide information on availability and pricing, and support smooth operational coordination.

Your Responsibilities

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing
  • Handle calls, messages, and inquiries from potential guests or partners
  • Manage and update reservation records, ensuring accuracy and timeliness
  • Coordinate with internal teams for booking confirmations
  • Provide follow-up and support on customer queries and resolve concerns proactively
  • Maintain daily records of reservations, changes, cancellations, and feedback
  • Upsell relevant options based on availability and customer needs
  • Support reservation reporting and contribute to enhancing booking efficiency

Requirements

  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry
  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure

Why Work with Us

We offer a dynamic environment where you can thrive. Our employee-friendly policies and talented team members create a close-knit group of professionals who are passionate about excellence and supporting one another.

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