Digital Transformation Expert

2 weeks ago

Thiruvananthapuram, Kerala, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

As an Associate in Onboarding, you'll work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively.

  • Develop a deep understanding of our suite of products to assist customers in maximizing their digital experience.
  • Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed.
  • Collaborate with the integration team and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.
  • Work closely with the Customer Service and Product & Engineering (P&E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.
  • Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.
  • Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.
Required Skills and Qualifications

We are looking for someone who has/is:

  • 0-2 years of experience in Customer Success or Relationship Management, ideally within the SaaS space.
  • A Bachelor's degree as a minimum educational qualification (Engineering degrees preferred).
  • Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration.
  • Willing to work during US hours (night-shift).
  • Strong analytical skills with a passion for problem-solving and continuous improvement.
  • Proficiency with tools like Google Workspace, Microsoft Office, and other related platforms.
  • The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.
Benefits

We offer a dynamic work environment where you can thrive in a high-energy, cross-functional setting. You will have opportunities to build strong relationships with customers and colleagues alike.

Others

Apply now if you wish to be a key player in delivering exceptional customer experiences.

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