Program Manager, CMT

1 month ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
About the Role

The Program Manager will be responsible for collaborating with various business stakeholders, including category leaders, pricing SMEs, operations, and tech leaders, to help deliver our vision of delighting customers globally with low prices and great value.

The ideal candidate will have the ability to work with global stakeholders at all levels to drive business goals. They will be a quick learner, combining analytical acumen and communication skills to dive deep into key drivers of business problems, collaborate with partner teams to ideate and formulate solutions, and advocate for systemic improvements where required.

Key Responsibilities
  • Support critical relationships with internal and external stakeholders
  • Project manage business deliverables by tracking key milestones and working backwards from established deadlines
  • Dive deep to understand the intricacies of processes and their interrelationships
  • Drive root cause analysis of customer-centric problem statements
  • Write compelling business documents with structured narratives
  • Mine and analyze data to track key metrics and support decision-making
  • Drive continuous process improvement
About the Team

CMT (Competitor Monitoring Team) is an integral part of the Pricing organization, enabling Amazon's pricing strategy and operations. CMT's primary focus is to provide on-time and accurate competitive pricing inputs to help make great pricing decisions. The tasks handled by this group have a direct impact on customers' buying decisions and Amazon's topline and profitability.

Basic Qualifications
  • 3+ years of program or project management experience
  • 3+ years of experience working cross-functionally with tech and non-tech teams
  • Experience of working with global stakeholders
Preferred Qualifications
  • MBA with 3+ years of program management experience in CX improvement/Pricing/Benchmarking/Quality/Continuous Improvement domains
  • Experience in building, improving, and re-engineering business processes and business analytics
  • Ability to collaborate with a diverse set of business customers and deliver results within timelines
  • Past track record of ideation/innovation to solve complex business problems


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