Customer Relations Associate
10 hours ago
We are seeking a skilled Customer Service Professional to play a key role in maintaining long-term customer relationships, ensuring service satisfaction, and coordinating with internal teams to deliver smooth operations.
- The ideal candidate will act as the first point of contact for customer queries via phone, email, and resolve issues promptly.
- They will maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.
- The successful candidate will coordinate with operations, dispatch, and visibility teams to resolve service-related concerns.
- Key responsibilities also include providing support for account setup, documentation, and order processing, managing escalations, and ensuring proactive communication with customers.
Bachelor's degree in Business, Logistics, or a related field is preferred, along with 2-3 years of experience in customer service, client relations, or logistics support.
- Strong communication skills (verbal and written) in English are essential, along with problem-solving ability and a customer-first mindset.
- Good knowledge of North American Trucking operations is a plus, as well as proficiency in MS Office and CRM tools.
- The selected candidate must be able to multitask and work under pressure in a fast-paced environment.
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