Ecommerce Operations Generalist

2 weeks ago


Kolkata, West Bengal, India beBeeBusiness Full time ₹ 1,60,00,000 - ₹ 2,20,00,000

We are a rapidly growing e-commerce company that is building an AI-native marketing, support and sales suite.

We work with 3000+ e-commerce brands across 50+ countries. This is a true business generalist role that involves working closely with the CEO on cross-functional initiatives.

Key Responsibilities:
  • Solve high-impact, cross-functional problems with first-principle thinking
  • Collaborate with sales to maximise revenue through funnel leakages, pricing/packaging strategies and process improvement
  • Work closely with customer success to drive outcomes on critical KPIs such as trial conversions, onboarding health, retention and churn
  • Own key partnerships and ensure seamless coordination across teams and timely execution
  • Lead company-wide initiatives in collaboration with HR, focusing on improving processes and driving org health projects
  • Support strategic hiring efforts, including workforce planning and closing key roles in sales, customer success and operations
  • Drive revenue and capacity planning, ensuring resources and targets are aligned
  • Design and maintain key business metrics and dashboards for accurate, actionable data
Requirements:
  • 2+ years of experience in early-stage startups on the business side
  • Ability to context-switch between domains without losing depth
  • Comfortable with startup imperfections and able to operate in disorder
  • High agency and adaptability to make things happen
Benefits:
  • Health insurance and accident coverage
  • Quarterly off-sites for team bonding and planning
  • Cult fitness membership for a healthy lifestyle
  • Personal development opportunities, including course sponsorship and conference tickets
  • Salary paid in advance for trust and transparency

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