MS Engineer L3
4 weeks ago
Make a Difference with NTT DATA
NTT DATA is a leading global innovator of business and technology services, serving 75% of the Fortune Global 100. We're committed to helping clients innovate, optimize, and transform for long-term success. As a seasoned Managed Services Cross Technology Engineer (L3), you'll play a critical role in providing exceptional service to clients by proactively identifying and resolving technical incidents and problems.
Your Key Responsibilities
- Ensure assigned infrastructure at client sites is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimization, including opportunities for automation of work.
- Coach L2 teams for advanced technical troubleshooting and behavioral skills.
- May manage and implement projects within technology domains, delivering effectively and promptly per client-agreed-upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
Requirements
- Seasoned Managed Services experience handling complex cross-technology infrastructure.
- Seasoned experience required in Engineering function within a medium to large ICT organization.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
-
Technical Specialist MS
2 weeks ago
Delhi, Delhi, India NTT Full timeAbout the RoleThe Managed Services Cross Technology Engineer (L3) is a critical position within our organization, responsible for delivering exceptional technical support to our clients. The ideal candidate will possess a strong background in IT infrastructure, excellent problem-solving skills, and the ability to think critically in a fast-paced...
-
Senior Data Engineer
2 weeks ago
Delhi, Delhi, India Tata Consultancy Services Full timeJob Title: Senior Data Engineer - MS FabricJob Summary:We are seeking a highly skilled Senior Data Engineer - MS Fabric to join our team at Tata Consultancy Services. The successful candidate will be responsible for designing and building data warehouse structures, developing unique solutions to meet the immediate and long-term needs of information customers...
-
WAF L3/Shift Manager
3 weeks ago
Delhi, Delhi, India NTT Full timeAbout the RoleWe are seeking a highly skilled and experienced WAF L3 Engineer to join our Managed Services Operations team. As a Senior Team Lead, you will be responsible for operating within a Region/Country or Services function and will be accountable for service delivery at the highest level, ensuring client satisfaction and the successful continuance of...
-
MS Engineer
4 weeks ago
Delhi, Delhi, India NTT Full timeJob DescriptionAs a MS Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. This involves proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. Your primary objective is to...
-
WAF L3/Shift Manager
3 weeks ago
Delhi, Delhi, India NTT Full timeJob Summary:We are seeking a skilled and experienced WAF L3 Engineer to join the CDC team. The ideal candidate will have extensive hands-on experience with Web Application Firewalls, particularly in configuring, deploying, and maintaining WAF solutions to protect web applications from various cyber threats.Key Responsibilities:Configure and deploy WAF...
-
MS Engineer
2 weeks ago
Delhi, Delhi, India NTT Full timeSecurity Monitoring and Incident ResponseRole Summary:As a MS Engineer (L2) at NTT DATA, you will be responsible for providing managed services to clients, ensuring their IT infrastructure and systems remain operational.You will proactively monitor, identify, investigate, and resolve technical incidents and problems, restoring service to clients and meeting...
-
MS Engineer
3 weeks ago
Delhi, Delhi, India NTT Full timeJob DescriptionAs a MS Engineer (L2) at NTT DATA, you will be responsible for providing managed services to clients to ensure the operational integrity of their IT infrastructure and systems. This involves proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. Your primary objective is...
-
Cybersecurity Engineer
2 weeks ago
Delhi, Delhi, India NTT Full timeSecurity Managed Services Engineer (L3) Role OverviewThe Security Managed Services Engineer (L3) plays a vital role in ensuring the highest level of service delivery to clients. This seasoned engineering position is responsible for proactively identifying and resolving technical incidents and problems, maintaining a high level of service to clients.Key...
-
Lead Cybersecurity Engineer
2 weeks ago
Delhi, Delhi, India NTT Full timeAbout This RoleThis Senior Security Analyst (L3) - Proactive Incident Response role is responsible for providing expert-level technical assistance to clients by proactively identifying and resolving complex security incidents and problems. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible...
-
Data Engineer
7 days ago
Delhi, Delhi, India EXO EDGE INDIA LLP Full timeEXO Edge India LLP is seeking an experienced Data Engineer to design, develop, evaluate, and test data infrastructures. Key responsibilities include source system analysis, data modeling, business measure development, and report/visualization formatting. The ideal candidate will ensure compliance with policies and procedures, safety, state, and federal laws,...
-
Technical Specialist MS
2 weeks ago
Delhi, Delhi, India NTT DATA Full timeAbout the JobNTT DATA is seeking a seasoned Managed Services experience handling complex cross technology infrastructure professional to join our team as a Technical Specialist MS.The ideal candidate will have a strong background in Engineering function within a medium to large ICT organisation and working knowledge of ITIL processes. This role requires...
-
Application Support Specialist
2 weeks ago
Delhi, Delhi, India Clover Infotech Private Limited Full timeJob Title: L2 Application Support EngineerJob Summary: We are looking for an L2 Application Support Engineer to join our team. The successful candidate will be responsible for the day-to-day maintenance of application systems in operation.Key Responsibilities: Identify and troubleshoot application issues and resolve or escalate them appropriately.Conduct...
-
Senior Cybersecurity Engineer
4 weeks ago
Delhi, Delhi, India NTT Full timeUnlock Your Potential with NTT DATAAt NTT DATA, we're pushing the boundaries of what's possible in the world of technology and innovation. As a seasoned Security Managed Services Engineer (L3), you'll be part of a team that's renowned for its technical excellence and leading innovations. Our workplace is a place where you can grow, belong, and thrive,...
-
Delhi, Delhi, India NTT Full timeJob SummaryWe are seeking a skilled MS Engineer L2 to join our team in Noida. This role involves providing proactive managed services to clients, ensuring their IT infrastructure and systems remain operational.About the RoleThe successful candidate will be responsible for monitoring, identifying, investigating, and resolving technical incidents and problems....
-
Senior Network Architect
4 weeks ago
Delhi, Delhi, India Redrob Full timeUnlock Your Potential with RedrobAt Redrob, we're on a mission to revolutionize professional development. As a Network Engineer L3, you'll play a crucial role in shaping the future of our dynamic community.Key Responsibilities:Design and implement network systems that meet customer requirementsCollaborate with OEMs to develop solutions and provide...
-
Senior Engineering Specialist
2 weeks ago
Delhi, Delhi, India NTT Full timeAbout the RoleThe Senior Engineering Specialist is a seasoned technical expert responsible for delivering high-quality services to clients by proactively identifying and resolving complex technical incidents and problems.With a focus on pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices,...
-
MS Engineer
3 weeks ago
Delhi, Delhi, India NTT Full timeAbout the RoleThe Security Managed Services Engineer is an entry-level engineering position responsible for providing a managed service to clients to ensure their Firewall infrastructure remains operational. This involves proactively identifying, investigating, and routing incidents to the correct resolver group.Key Responsibilities:Monitor client...
-
Senior Systems Architect
2 weeks ago
Delhi, Delhi, India Arista Networks Full timeAbout the RoleArista Networks is seeking an experienced Senior Systems Engineer to join our Sales Engineering team in Northern India. This role will involve providing pre-sales technical systems engineering support for our enterprise/commercial customers.Your Key ResponsibilitiesAct as a trusted advisor for our customers to gather requirements and identify...
-
MS Engineer
4 weeks ago
Delhi, Delhi, India NTT Full timeRole OverviewAs a Security Managed Services Engineer at NTT DATA, you will play a critical role in ensuring the security and integrity of our clients' Firewall infrastructure. Your primary objective will be to provide proactive monitoring and incident response services to prevent and resolve security incidents.Key Responsibilities:Monitor client...
-
MS Engineer
4 weeks ago
Delhi, Delhi, India NTT Full timeAbout the RoleThe Security Managed Services Engineer (L1) is an entry-level engineering position responsible for providing managed services to clients to ensure their Firewall infrastructure remains operational. The primary objective is to ensure zero missed service level agreement (SLA) conditions, focusing on first-line support for standard and...