MS Engineer
2 weeks ago
Security Monitoring and Incident Response
Role Summary:
As a MS Engineer (L2) at NTT DATA, you will be responsible for providing managed services to clients, ensuring their IT infrastructure and systems remain operational.
You will proactively monitor, identify, investigate, and resolve technical incidents and problems, restoring service to clients and meeting service level agreements (SLAs).
Main Responsibilities:
- 24x7 monitoring and detection of known security threats and attacks
- Real-time email notifications for non-investigated alerts
- Notification will include details of incident and response measures
- Opening of incident ticket in customer ITSM tool for non-investigated alerts
- Standard daily automated reports to distribution lists (weekly summary reports)
- Daily and weekly reports will be provided
- Regular updates to existing use cases
- Addition of new use cases based on new global threats and inputs from customers
- Documentation of use cases, including conditions and detection logic
- Analysis of run-books for use cases
- Response to service requests for additional logs, filtering, and aggregation of log data
- Change management process of client to be followed for SIEM changes
- Quarterly sessions for fine-tuning use cases and reports
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