Technical Specialist MS

3 weeks ago


Delhi, Delhi, India NTT DATA Full time
About the Job

NTT DATA is seeking a seasoned Managed Services experience handling complex cross technology infrastructure professional to join our team as a Technical Specialist MS.

The ideal candidate will have a strong background in Engineering function within a medium to large ICT organisation and working knowledge of ITIL processes. This role requires seasoned experience working with vendors and/or 3rd parties.

Key Responsibilities

  1. Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
  2. Performs necessary checks, apply monitoring tools and respond to alerts.
  3. Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
  4. Assists in analysing, assigning, and escalating support calls.
  5. Investigates third line support calls assigned and identify the root cause of incidents and problems.
  6. Reports and escalates issues to 3rd party vendors if necessary.
  7. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
  8. Proactively identifies opportunities for work optimisation including opportunities for automation of work.
  9. Coaches L2 teams for advance technical troubleshooting and behavioural skills.
  10. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.

Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
  • Seasoned Managed Services experience handling complex cross technology infrastructure.
  • Seasoned experience required in Engineering function within a medium to large ICT organisation.
  • Seasoned working knowledge of ITIL processes.
  • Seasoned experience working with vendors and/or 3rd parties.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimise and transform for long-term success.



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