Technical Specialist MS
3 weeks ago
NTT DATA is seeking a seasoned Managed Services experience handling complex cross technology infrastructure professional to join our team as a Technical Specialist MS.
The ideal candidate will have a strong background in Engineering function within a medium to large ICT organisation and working knowledge of ITIL processes. This role requires seasoned experience working with vendors and/or 3rd parties.
Key Responsibilities
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Performs necessary checks, apply monitoring tools and respond to alerts.
- Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
- Assists in analysing, assigning, and escalating support calls.
- Investigates third line support calls assigned and identify the root cause of incidents and problems.
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identifies opportunities for work optimisation including opportunities for automation of work.
- Coaches L2 teams for advance technical troubleshooting and behavioural skills.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
Requirements
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
- Seasoned Managed Services experience handling complex cross technology infrastructure.
- Seasoned experience required in Engineering function within a medium to large ICT organisation.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimise and transform for long-term success.
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