Chief Configuration Manager

7 days ago

Bellary, Karnataka, India beBeeConfiguration Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview

The ideal candidate for this role will have extensive experience in an IT industry, with a focus on ServiceNow CMDB/ITOM. The successful applicant will be responsible for managing and implementing configuration management changes, ensuring CMDB data integrity and robustness.

This position works closely with the IT ServiceNow System Admin and all process owners within IT. The consultant should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module, and a solid understanding of SAM Module.

The ideal candidate will have a deep understanding of IT infrastructure and components, including servers, networks, and applications. They will also have experience defining, documenting, and implementing CMDB governance processes and procedures, as well as ensuring that these processes are followed.

In addition, the successful applicant will have experience managing CI data in a ServiceNow CMDB, creating CI Data Health reports, identifying and resolving CI data gaps to maintain CI data integrity. They will also have excellent communication and collaboration skills, and be certified in ITIL processes.

The incumbent will work in an international, distributed, and multi-functional team, using an agile mindset and methodology. They will collaborate with stakeholders to identify and implement improvements to the CMDB, and provide training on ITOM discovery, OT Module, and SAM best practices.

Key Responsibilities
  • Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
  • Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure.
  • Performing data cleansing and deduplication activities.
  • Managing the CMDB module, improving data representation accuracy.
  • Developing and tracking key performance indicators for CMDB health.
  • Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems.
  • Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.
  • Mapping data from external systems to the CMDB schema.
  • Defining data quality standards and metrics for the CMDB.
  • Establishing data ownership and accountability across different teams.
  • Implementing data validation processes to ensure data integrity.
  • Defining HAM | SAM Lifecycle and Governance.
  • Contributing to and maintaining a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.

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