
IT Infrastructure Support Specialist
7 days ago
We are seeking a Support Engineer with expertise in customer-facing roles, managing infrastructure support at L1 level.
Key Responsibilities- Monitor server parameters on a regular schedule.
- Report performance issues to relevant teams.
- Ensure scheduled tasks are completed successfully.
- Rerun failed tasks.
- Report technical errors for resolution.
- Monitor emails and ticketing systems for new items/tickets.
- Update tickets with initial responses.
- Gather details from business/end users or other teams if required.
- Reproduce issues in testing environments and provide inputs to L2 team members.
- Validate issue fixes in internal testing environments based on customer inputs.
- Customer-facing experience of over 3 years.
- L1 level infrastructure support management for at least 3 years.
- SailPoint or IAM system support experience is beneficial.
- Strong written and verbal communication skills.
- Handling customer queries on system functionality.
- Technical background in Java, scripting is advantageous.
This role offers opportunities for growth and professional development. The ideal candidate will have excellent communication skills, be proactive, and have a strong work ethic.
OthersThe successful candidate will be responsible for monitoring server parameters, reporting performance issues, and ensuring scheduled tasks are completed successfully.
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