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MSP Operations Coordinator

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About the MSP Specialist Role

The MSP specialist is responsible for coordinating workforce management processes and ensuring program performance.

  • Audit and Compliance: Conduct regular audits to ensure compliance with client requirements and internal standards.
  • Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes.
  • Quality Assurance (QA): Implement QA procedures and perform audits to identify discrepancies in staffing processes.
  • Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations.
  • Handling Workload Spikes: Support junior specialists during high-volume periods, ensuring timely task completion and program continuity.
  • Work Order Management: Manage updates to work orders, ensuring accuracy and compliance within the VMS system.
  • Program Oversight: Monitor the progress and performance of the MSP program, tracking key metrics such as resource utilization and task completion.

To excel in this role, you will require strong attention to detail, excellent communication skills, and the ability to manage multiple tasks concurrently in a fast-paced environment. You should also be adaptable and willing to embrace change in a dynamic work environment.

Requirements:

  • Bachelor's degree in business administration, Human Resources, or a related field.
  • Experience in MSP coordination within the staffing or workforce solutions industry is preferred.
  • Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
  • Ability to manage multiple tasks concurrently in a fast-paced, deadline-driven environment.
  • Familiarity with VMS platforms such as VNDLY is a plus.
  • Proven ability to work independently and as part of a collaborative team.
  • High level of adaptability and willingness to embrace change in a dynamic work environment.