
Sales Customer Experience Representative
2 weeks ago
Job Description:
">- Meet and greet customers, providing them with a warm and welcoming experience.
- Assist customers throughout their shopping journey, ensuring they receive the best possible service.
- Highlight product features and benefits, helping customers make informed purchasing decisions.
- Build trust and loyalty with customers by explaining services and resolving any queries or concerns they may have.
- Resolve customer inquiries before and after sales, providing timely and effective solutions.
- Ensure timely delivery of products to customers, meeting their expectations.
- Receive feedback from customers on services and products, using it to improve future interactions.
Required Skills and Qualifications:
- Daily quick counts of all PIDs available in the store.
- Receipt and physical count of bulk shipments, marking receipts in the system on a daily basis.
- Daily replenishment to fill display gaps.
- Identification and isolation of damaged or defective products, keeping them in designated areas.
- Ensuring daily handover and receiving of products from VRX through the HOP app.
- Reporting inventory mismatches or discrepancies to the Store Manager.
Operational Process:
- Following VM guidelines to ensure compliance.
- Maintaining cleanliness and hygiene standards in the store.
- Updating SOP files on a daily basis.
- Reconciling daily cash card sales.
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