Key Account Manager

7 days ago

Anantapur, Andhra Pradesh, India beBeeOperations Full time ₹ 17,47,824 - ₹ 21,99,840
Business Operations Expert Wanted

We are seeking a skilled Business Operations Expert to join our team and ensure seamless coordination with telecom operators, monitor messaging traffic, and support operational efficiency and client satisfaction.

  • Critical Responsibilities:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.

  • Traffic Optimization:

Track monthly traffic targets received from stakeholders and break them into weekly and daily targets, ensuring timely achievement.

  • Telco Partnerships:

Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues.

  • Data Analysis:

Publish daily performance reports of clients for review and route deviations.

Monitor traffic from customers, identify and analyze reasons for growth or dip, and highlight opportunities for corrective action.

Identify potential opportunities and publish them.

  • Team Collaboration:

Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

  • Process Enhancement:

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation Management:

Create and maintain detailed documentation of SOPs for regular operations.

The ideal candidate will have a Bachelor's/Master's degree, hands-on experience/Knowledge on CPaaS, A2P SMS, RCS with Routing, and minimum 4+ years of experience in the job offered or in a related role. Additionally, they should possess knowledge in SQL, advanced excel, and power point presentation, as well as excellent interpersonal, verbal, written communication skills and good customer handling capabilities.

Able to communicate on a technical and non-technical level, exceptional interpersonal, verbal, written communication skills and good customer handling capabilities, excellent presentation skills and proficiency at making one-on-one and group presentations, good understanding of business numbers and sharp analytical skills, passionate about working in a fast-paced environment, ITIL-V4 certification related to business operations is plus.

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