Business Intelligence Lead

2 days ago

Bengaluru, Karnataka, India beBeeAnalytical Full time ₹ 1,20,00,000 - ₹ 2,50,00,000
Insights Manager

About this role

This is a leadership position for an Analytics Manager who will lead customer and business analytics initiatives. The successful candidate will be responsible for shaping promotion strategies, customer engagement, loyalty measurement, and advanced analytics adoption.

The Analytics Manager will partner with cross-functional teams, lead a small analytics pod, and set the vision for how insights drive growth and loyalty across retail and digital touchpoints.

Key Responsibilities:
  • Develop Business Insights
  • Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.
  • Prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.
  • Manage and mentor a team of analysts, guiding them in methodology, prioritization, and problem-solving.
  • Explore AI/ML tools to improve customer segmentation, churn prediction, and self-serve analytics.
  • Collaborate with IT and data engineering teams to strengthen data infrastructure, governance, and quality standards.
  • Communicate insights clearly and actionably to leadership and cross-functional teams.
Requirements:
  • 6+ years of experience in business insights, analytics, or customer intelligence, preferably in B2C retail, lifestyle, or e-commerce.
  • Strong track record in building and operationalizing customer metrics (e.g., retention, repeat, churn, CLTV).
  • Hands-on expertise with analytics tools, dashboards, and SQL.
  • Experience in leading a small analytics team or mentoring analysts.
  • Exposure to AI/ML applications in CRM is a strong plus.
  • Strong stakeholder management and communication skills.

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