Senior Program Manager Aftersales
4 weeks ago
About the Role:
Mercedes-Benz is seeking an experienced Senior Program Manager Aftersales to lead our team in developing and maintaining diagnostic content for our Mercedes-Benz Aftersales diagnostic tool, Xentry.
Key Responsibilities:
- Lead a team of aftersales engineers in developing and maintaining diagnostic content and troubleshooting for the Mercedes-Benz Aftersales diagnostic tool Xentry.
- Develop and implement complex projects through a Body diagnostics and spare parts team.
- Collaborate with German Business Partners to gather requirements and define work scope, strategic planning, and project management.
- Solve field concerns for body electronics while working with technical partners and understanding criticality and impact.
- Project management, people management, and innovation development.
Requirements:
- Proven leadership experience in managing technical teams, including competence development and team ramp-up.
- Good project management skills with expertise in handling complex projects in internationally diverse environments and teams.
- Hands-on experience in developing and maintaining diagnostics content for car ECUs.
- Good understanding of ECUs, software lifecycle, test cycle, and release management, and relevant IT systems.
- Knowledge about automotive spare parts management systems and processes.
- Ability to focus on continuous improvement of processes and ensuring highest quality of project deliverables.
What We Offer:
- Employee discounts and benefits.
- Health and wellness programs.
- Employee mobile device and meal allowances.
- Pension plan and hybrid work options.
- Transportation and parking benefits.
- Employee events and coaching.
- Flexible working hours and accessibility.
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