Senior Program Manager Aftersales

4 weeks ago


Bengaluru, Karnataka, India Mercedes-Benz Full time

About the Role:


Mercedes-Benz is seeking an experienced Senior Program Manager Aftersales to lead our team in developing and maintaining diagnostic content for our Mercedes-Benz Aftersales diagnostic tool, Xentry.


Key Responsibilities:



  • Lead a team of aftersales engineers in developing and maintaining diagnostic content and troubleshooting for the Mercedes-Benz Aftersales diagnostic tool Xentry.
  • Develop and implement complex projects through a Body diagnostics and spare parts team.
  • Collaborate with German Business Partners to gather requirements and define work scope, strategic planning, and project management.
  • Solve field concerns for body electronics while working with technical partners and understanding criticality and impact.
  • Project management, people management, and innovation development.

Requirements:



  • Proven leadership experience in managing technical teams, including competence development and team ramp-up.
  • Good project management skills with expertise in handling complex projects in internationally diverse environments and teams.
  • Hands-on experience in developing and maintaining diagnostics content for car ECUs.
  • Good understanding of ECUs, software lifecycle, test cycle, and release management, and relevant IT systems.
  • Knowledge about automotive spare parts management systems and processes.
  • Ability to focus on continuous improvement of processes and ensuring highest quality of project deliverables.

What We Offer:



  • Employee discounts and benefits.
  • Health and wellness programs.
  • Employee mobile device and meal allowances.
  • Pension plan and hybrid work options.
  • Transportation and parking benefits.
  • Employee events and coaching.
  • Flexible working hours and accessibility.


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