Customer Support Specialist

23 hours ago


Chennai, Tamil Nadu, India beBeeCommunication Full time ₹ 30,00,000 - ₹ 60,00,000
Customer Support Professional

We are seeking a highly skilled and motivated individual to fill the role of Customer Support Executive. This position requires excellent communication skills, both written and verbal, to deliver exceptional customer experiences.

Key Responsibilities
  • Develop a thorough understanding of customer needs and communicate how our product adds value in meeting those requirements.
  • Identify opportunities to upsell or cross-sell additional products or services to maximize sales revenue.
  • Provide personalized recommendations and suggestions based on customer preferences.
  • Follow up with customers to ensure their satisfaction and encourage repeat purchases.
  • Engage with customers through various channels including emails, web chats, WhatsApp conversations, and phone calls.
  • Verify order details and conduct quality checks prior to shipping products to customers.
  • Coordinate with logistics teams to track shipments and ensure timely order fulfillment.
Requirements
  • Excellent English language proficiency - written and spoken.
  • A pleasant and approachable demeanor.
  • A high level of enthusiasm and energy.
  • Strong outcome orientation.


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