
Housekeeping Operations Manager
23 hours ago
Housekeeping Operations Manager Job Summary
This role is responsible for overseeing the implementation of high cleanliness, hygiene, and aesthetic standards in guest rooms, public areas, and back-of-house spaces. The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to work collaboratively with other departments.
Key Responsibilities
- Operational Excellence
- Develop and implement comprehensive cleanliness, maintenance, and amenity standards across guest rooms and public areas.
- Create structured checklists for daily, weekly, and monthly audits to ensure quality control and consistency.
- Effectively manage departmental operational budgets and resource allocation.
- Applied Learning
- Provide on-the-job training in best practices for hygiene, grooming, and housekeeping techniques to enhance team performance.
- Conduct regular performance assessments to identify areas for improvement and implement corrective measures.
- People Management
- Motivate and guide the team to deliver exceptional service standards with a focus on ownership and pride.
- Promote a culture of internal customer care, collaboration, and professionalism within the team.
- Business Acumen
- Manage inventory levels, asset control, and adherence to departmental budget guidelines.
- Analyze consumption patterns to minimize waste and optimize resource utilization.
- Leadership
- Promote a positive, hands-on leadership style that inspires the team by serving as a role model of excellence, accountability, and service delivery.
- Compliance & Risk Management
- Ensure strict adherence to occupational health and safety guidelines and property safety protocols to maintain a safe working environment.
- Conduct risk assessments and implement proactive measures to mitigate potential risks.
Requirements
A graduate from a hospitality or equivalent institution with 10 years or more experience in Housekeeping, including leadership exposure in hospitality.
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