Training Operations Director

Overview

CorroHealth is a leading provider of clinically led healthcare analytics and technology-driven solutions. Our mission is to positively impact the financial performance for physicians, hospitals, and health plans.

We have over 13,000 employees worldwide, offering integrated solutions, proven expertise, intelligent technology, and scalability to address needs across the entire revenue cycle.

Our global presence extends over multiple locations, enhancing our ability to deliver exceptional service on a large scale.

Job Description:

The Training Operations Director will lead the design, planning, and execution of comprehensive training programs for the entire HCC team.

This role will develop training initiatives that are forward-thinking and in line with industry trends, keeping the training content updated with the latest HCC/ICD coding standards.

The successful candidate will oversee and refine the training methodologies to enhance learning efficiency and outcomes.

This position will be accountable for specific location training activities & Project quality.

Key Responsibilities:

• Strategic Training Program Planning & Execution:
• Lead the design, planning, and execution of comprehensive training programs for the entire HCC team, ensuring they align with long-term business objectives.
• Develop training initiatives that are forward-thinking and in line with industry trends, keeping the training content updated with the latest HCC/ICD coding standards.
• Oversee and refine the training methodologies to enhance learning efficiency and outcomes.
• Accountable for specific location training activities & Project quality
• Leadership & Team Development:
• Provide strong leadership by managing and mentoring Managers and AMs, guiding them to drive performance excellence within the training and process coach functions.
• Foster a culture of continuous improvement, ensuring that trainers and process coaches are well-equipped to meet organizational goals.
• Create a developmental roadmap for SM/DMs/AMs, identifying leadership potential and promoting internal growth.

Quality Assurance & Process Improvement:

• Lead the implementation and evolution of quality management practices across training programs, ensuring all programs are consistently aligned with organizational goals and quality standards.
• Continuously improve training frameworks based on performance analytics, audits, and feedback.
• Establish and monitor KPIs for training effectiveness, ensuring outcomes are continuously improved through data-driven insights.

Cross-functional Collaboration & Stakeholder Management:

• Collaborate with senior management and cross-functional teams to align training and process coaching strategies with broader business objectives.
• Act as the key liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.

Performance Monitoring & Reporting:

• Develop and implement robust performance tracking mechanisms that monitor the effectiveness of training programs on a larger scale.
• Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.
• Identify performance gaps at the organizational level and devise strategic plans to address them.

Innovation in Training Methods:

• Drive the adoption of new training technologies and methodologies, including e-learning platforms, to enhance learning outcomes and reduce training time.
• Stay ahead of trends in learning and development, introducing innovative approaches to improve engagement, retention, and skills application.

Key Qualifications:

• Experience: 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role, ideally within the HCC industry.
• HCC Knowledge: Extensive expertise in HCC coding systems.
• Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.
• Advanced Problem-Solving: Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges at an organizational level.

Preferred Qualifications:

• Coding Certification – AAPC/AHIMA
• Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.

Key Competencies:

• Strategic Leadership: Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.
• High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
• Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.
• Innovation & Adaptability: Ability to quickly adopt and implement cutting-edge training solutions while remaining adaptable to business needs and external trends.
• Data-Driven Decision Making: Strong analytical and reporting skills, leveraging data to drive improvements and measure training effectiveness.