Implementation Operations Director

1 day ago

Kozhikode, Kerala, India beBeeOperations Full time ₹ 50,00,000 - ₹ 1,00,00,000

Job Title: Implementation Operations Director

Job Description

The successful candidate will lead a large-scale implementation team managing projects across multiple regions, ensuring timely delivery and high-quality results. This includes overseeing the full lifecycle of project planning, resource allocation, execution, and post-launch support.

Additionally, the role involves managing and monitoring image migration efforts from legacy platforms to Aeka, ensuring accuracy and minimal downtime. Building and refining processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform are also key responsibilities.

Effective coordination with cross-functional teams, including Product, Engineering, and Customer Success, is essential to ensure operational alignment, product feature development, and client satisfaction.

The Implementation Operations Director will be responsible for documenting implementation processes, client configurations, image migration procedures, and support guidelines. Regular reports on operational performance, project status, and team metrics must be provided to Leadership.

Skills and Qualifications
  • 8+ years of experience in operations management, with at least 3 years in leading software implementations.
  • Experience working in a high-growth, SaaS-based or healthcare technology environment.
  • Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM).
  • Excellent communication and leadership skills to manage large teams and client interactions.
  • Familiarity with healthcare compliance standards is a plus.
  • Experience in Helpdesk/Incident Management tools like Zendesk, Freshdesk, Jira etc.
  • Prior experience working Night Shifts.

Benefits

This position offers a unique opportunity to work in a dynamic and growing organization, with a focus on delivering high-quality solutions to clients. The successful candidate will have the chance to build and refine processes, develop strong relationships with cross-functional teams, and contribute to the growth and success of the company.

Others

Trivandrum is the preferred location for this role, although flexibility may be considered for exceptional candidates.

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