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Business Continuity Specialist
3 weeks ago
We are seeking a highly skilled Area Crisis Manager to join our team. In this role, you will be responsible for coordinating crisis response during high-impact service incidents and managing key customer escalations.
This is a challenging yet rewarding opportunity for an experienced professional who can think critically and make sound decisions in ambiguous situations.
The ideal candidate will have a strong technical background and excellent communication skills, with the ability to build trust with stakeholders and manage relationships effectively under pressure.
Key responsibilities will include:
- Crisis response: Coordinating incident response and ensuring confidence during and after a crisis.
- Crisis readiness: Understanding Microsoft's crisis response processes and resources and executing on various tasks throughout the crisis lifecycle.
- Consulting and advising: Serving as the Area's trusted advisor and partner, consulting with relevant teams and customers to drive systemic improvement in customer health and resiliency.
To succeed in this role, you will need:
- A minimum of 12 years' experience in the technology industry or related field.
- Strong technical ability and understanding of operational health.
- Excellent leadership and relationship management skills.
As a member of our team, you can expect:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive compensation and benefits package.
If you are a motivated and results-driven individual with a passion for crisis management and customer service, we encourage you to apply for this exciting opportunity.
