IT Technical Analyst – End User Services

5 days ago

Thāne, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Our Technical Support Team is the backbone of our IT operations, ensuring seamless day-to-day activities for employees.

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Life in this fast-paced environment means working on a diverse range of tasks, from troubleshooting technical issues to managing hardware and software assets. You will be based onsite, working from a collaborative and user-friendly team space where employees can drop in for assistance at any time.

Your role involves making technology accessible, reliable, and user-friendly for all users. Whether it's fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout, your expertise will be invaluable to our organization.

">Job Description:
  • Provide technical support for employees with face-to-face interactions, handling hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and ensure compliance processes are followed.
  • Support end-users with BYOD and personal devices according to company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation remains up to date.
">Required Skills and Qualifications:
  • 1–3 years of experience in Desktop/Help Desk Support for both domestic and international users.
  • A graduate degree with a minimum of 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.
"]},

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