ServiceNow Administrator Lead

4 weeks ago


Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

About the Role

At 5100 Kyndryl Solutions Private Limited, we're seeking a highly skilled ServiceNow Administrator Lead to join our team. As a key member of our infrastructure team, you'll be responsible for providing expert-level support and guidance on ServiceNow administration, configuration, and customization.

Key Responsibilities

  • Provide analysis, documentation, and diagramming of work for hand-off
  • Offer timely solutions and contribute to current projects
  • Participate in long-range strategic planning of IT infrastructure and operational execution
  • Collaborate with Architects, Technicians, and PMs to deliver high-quality results

Requirements

  • 7+ years of experience in ServiceNow
  • Strong understanding of ITSM processes and ServiceNow platform
  • Experience with ServiceNow administration, configuration, and customization
  • Excellent problem-solving and analytical skills
  • Good communication and documentation skills
  • Ability to work in a team environment
  • Bachelor's degree in Computer Science, IT, or related field
  • Mandatory Certification - ITIL / ServiceNow certified administrator or equivalent certification

Preferred Qualifications

  • ServiceNow certification (e.g., CSA, CSAM)
  • Experience with scripting languages (e.g., JavaScript, Python)
  • Knowledge of ITIL framework and best practices
  • Familiarity with other ITSM tools and platforms

About Us

At 5100 Kyndryl Solutions Private Limited, we're committed to creating a workplace where all employees can bring their whole selves to work. We welcome people of all cultures, backgrounds, and experiences and offer a range of benefits and opportunities for growth and development.



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