ServiceNow Administrator Lead
4 weeks ago
About the Role
At 5100 Kyndryl Solutions Private Limited, we're seeking a highly skilled ServiceNow Administrator Lead to join our team. As a key member of our infrastructure team, you'll be responsible for providing expert-level support and guidance on ServiceNow administration, configuration, and customization.
Key Responsibilities
- Provide analysis, documentation, and diagramming of work for hand-off
- Offer timely solutions and contribute to current projects
- Participate in long-range strategic planning of IT infrastructure and operational execution
- Collaborate with Architects, Technicians, and PMs to deliver high-quality results
Requirements
- 7+ years of experience in ServiceNow
- Strong understanding of ITSM processes and ServiceNow platform
- Experience with ServiceNow administration, configuration, and customization
- Excellent problem-solving and analytical skills
- Good communication and documentation skills
- Ability to work in a team environment
- Bachelor's degree in Computer Science, IT, or related field
- Mandatory Certification - ITIL / ServiceNow certified administrator or equivalent certification
Preferred Qualifications
- ServiceNow certification (e.g., CSA, CSAM)
- Experience with scripting languages (e.g., JavaScript, Python)
- Knowledge of ITIL framework and best practices
- Familiarity with other ITSM tools and platforms
About Us
At 5100 Kyndryl Solutions Private Limited, we're committed to creating a workplace where all employees can bring their whole selves to work. We welcome people of all cultures, backgrounds, and experiences and offer a range of benefits and opportunities for growth and development.
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