Club Operations Manager

1 week ago


Chennai, Tamil Nadu, India r3 Consultant Full time
Club Manager Job Description

About the Role:

The Club Manager will play a pivotal role in ensuring the smooth and efficient operation of the club's day-to-day activities. This includes developing an annual operating plan, implementing effective methods and policies, and maintaining a working environment that fosters teamwork, energy, and creativity.

Key Responsibilities:

  • Initiate and deliver activities to attract new members and increase visitor numbers in line with the club's business plan.
  • Provide exceptional customer service in a high-volume retail environment, developing and maintaining a team of customer-focused staff.
  • Make effective decisions regarding customer issues, ensuring a positive experience for all members.
  • Plan and promote special events for the club on a monthly basis, developing an events calendar and encouraging member participation.
  • Hold weekly department meetings, including customer service, group exercise, and maintenance supervisors, to ensure a clean and operationally sound facility.
  • Interface with retail vendors and service contractors to maintain a high level of service and quality.

Sales and Management Duties:

  • Hire, train, and develop sales staff, motivating them to achieve sales targets and monitor their performance using established protocols and sales systems.
  • Develop and oversee sales strategy, including club presentations, sales pitches, and corporate tie-ups.
  • Manage and maintain operational budgets, ensuring that all staff adhere to uniform policy and that disciplinary actions are handled fairly and consistently.
  • Monitor all incident reports filed at the club, ensuring a safe and enjoyable environment for members and staff.

Requirements:

  • A positive attitude and ability to motivate staff in a positive manner.
  • Good leadership qualities, strong motivational, communication, team-building, and training skills.
  • Self-motivation, strong organizational, and management skills, with the ability to direct sales through company-required outreach programs.
  • A thorough understanding of facility operations, as defined by company standards, and comprehensive knowledge of all facility operational, sales, and management systems.

Qualifications:

  • A degree in Sports Management, Business Administration, Physical Education, or a related field is an added advantage.

About Ileseum:

Ileseum is a dynamic and people-oriented organization that embodies the essence of the sports and fitness industry. We thrive on teamwork, open communication, shared goals, and a culture of continuous learning. If you're ready to challenge yourself, sweat, strive, and soar, join us at Ileseum and let's redefine limits, rewrite stories, and unleash the extraordinary within.



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