Club Operations Manager

4 weeks ago


Chennai, Tamil Nadu, India r3 Consultant Full time
Club Manager Job Description

Role Overview

The Club Manager will play a pivotal role in ensuring the smooth and efficient operation of the club's day-to-day activities. This includes developing an annual operating plan, implementing effective methods and policies, and maintaining a high level of customer service.

Key Responsibilities

  • Initiate and deliver activities to attract new members and increase visitor numbers in line with the club's business plan.
  • Provide and maintain the highest level of customer service in a high-volume retail environment.
  • Make effective decisions regarding customer issues.
  • Plan and promote special events for the club on a monthly basis.
  • Develop an events calendar and encourage member participation.
  • Hold weekly department meetings to discuss customer service, group exercise, and maintenance.
  • Inspect the facility daily for cleanliness using the club's daily walkthrough list.
  • Ensure the facility is clean and operationally sound.
  • Interface with retail vendors and service contractors.

Sales Duties

  • Hire, train, and develop sales staff.
  • Motivate sales staff and monitor their sales levels using established protocols and sales systems.
  • Hold daily meetings with sales teams and oversee sales strategy, status, pipeline, and conversion.
  • Develop new pipeline by overseeing club presentations, sales pitches, corporate tie-ups, etc.
  • Oversee special events and programs held at the club.
  • Maintain and direct training and development of club sales staff.
  • Establish and maintain an active referral system with the sales team.
  • Audit sales team monthly.

Management Duties

  • Manage, monitor, and evaluate the performance of all department heads/vertical heads.
  • Monitor the hiring, training, and scheduling of all club-level staff.
  • Communicate with club-level employees through staff meetings.
  • Attend and participate in management meetings.
  • Properly delegate, monitor, and evaluate specifically assigned responsibilities of team members.
  • Properly manage and maintain operational budgets.
  • Ensure all staff adheres to staff uniform policy, including uniform at all times when on duty.
  • Responsible for managing disciplinary actions involving all club-level employees.
  • Responsible for monitoring all incident reports filed at the club involving members and staff.
  • Approve all schedules of each club department.
  • Control payroll costs to fall within projected budget.
  • Prepare and submit payroll to head office.
  • Administer the company's policies and procedures.
  • Submit all new hire and termination information to head office as required by the HR department.
  • Ensure discipline of staff at the club is being maintained and monitored.
  • Ensure cleanliness and effectiveness of club area and resources.
  • Maintain positive relationships with vendors, staff members, and other partners.

Key Skills

  • Positive attitude and ability to motivate staff in a positive manner.
  • Good leadership qualities.
  • Strong motivational, communication, team-building, and training skills.
  • Self-motivated and strong organizational and management skills.
  • Ability and experience in effectively motivating and managing a staff of employees.
  • Promotionally oriented and ability to direct sales through company-required outreach programs.
  • Ability to take direction and adhere to company policies.
  • Willingness to learn and adhere to new systems as the company continues to grow.
  • Thorough understanding of facility operations as defined by company standards.
  • Comprehensive knowledge of all facility operational, sales, and management systems.
  • Proficient in the use of all software programs utilized at the facility.

Qualification

We are seeking someone with a unique blend of skills tailored to the dynamic and people-oriented nature of the sports and fitness industry. A degree in Sports Management, Business Administration, Physical Education, or a related field is an added advantage.



  • Chennai, Tamil Nadu, India r3 Consultant Full time

    Club Manager Job DescriptionAbout the Role:The Club Manager will play a pivotal role in ensuring the smooth and efficient operation of the club's day-to-day activities. This includes developing an annual operating plan, implementing effective methods and policies, and maintaining a working environment that fosters teamwork, energy, and creativity.Key...


  • Chennai, Tamil Nadu, India r3 Consultant Full time

    Job SummaryWe are seeking a highly motivated and experienced Club Manager to join our team at r3 Consultant. The ideal candidate will have a strong background in sports management, excellent leadership skills, and the ability to motivate staff to deliver exceptional customer service.Key ResponsibilitiesOperational Duties: Initiate and deliver activities to...


  • Chennai, Tamil Nadu, India r3 Consultant Full time

    {"Responsibilities": { "Operational Duties": { "Key Tasks": [ "To initiate and deliver activities to attract new members and to increase the number of visitors in line with the Club Business Plan.", "Provide and maintain the highest level of customer service in a high-volume retail environment through your own personal actions and development...


  • Chennai, Tamil Nadu, India r3 Consultant Full time

    Company Overviewr3 Consultant is a leading provider of fitness solutions, dedicated to delivering exceptional experiences to our members.Job DescriptionThe Fitness Operations Manager will play a vital role in ensuring the smooth and efficient running of the day-to-day operations of our club. Key responsibilities include developing an annual operating plan,...


  • Chennai, Tamil Nadu, India Social Beat Full time

    Company OverviewSocial Beat is a digital marketing agency based in India, offering comprehensive solutions to businesses across various industries.We are a team of 300+ digital experts across multiple locations, providing cutting-edge services to leading brands and hyper-scaling startups.We work closely with ecosystem partners like Google, Facebook, and...


  • Chennai, Tamil Nadu, India r3 Consultant Full time

    Club Manager Job DescriptionAbout the Role:The Club Manager will play a vital part in ensuring the smooth and efficient operation of the club's day-to-day activities. This includes developing an annual operating plan, implementing effective methods and policies, and maintaining a working environment that encourages teamwork, energy, and creativity.Key...


  • Chennai, Tamil Nadu, India r3 Consultant Full time

    About the RoleWe are seeking a highly motivated and experienced Club Manager to join our team at r3 Consultant. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient running of our day-to-day operations.Key ResponsibilitiesDevelop and implement an annual operating plan to ensure the club operates optimally and...


  • Chennai, Tamil Nadu, India r3 Consultant Full time

    Club Manager Job DescriptionJob Summary: We're seeking a highly motivated and experienced Club Manager to lead our team and drive business growth. As a key member of our management team, you'll be responsible for developing and implementing strategies to improve customer satisfaction, increase revenue, and enhance overall club operations.Key...


  • Chennai, Tamil Nadu, India Frost & Sullivan Full time

    Job OverviewTo develop and implement integrated marketing programs that drive qualified demand generation.Key ResponsibilitiesDesign and deploy marketing campaigns utilizing automation toolsPrepare campaign analysis reports and various list pulls from CRM databasesWork on ad-hoc projects and requests, and create programmatic content in marketing automation...


  • Chennai, Tamil Nadu, India Manuh Technologies Full time

    Job Title: Data Privacy Operations SpecialistAt Manuh Technologies, we are seeking a highly skilled Data Privacy Operations Specialist to join our team. As a key member of our privacy operations team, you will be responsible for providing multi-level operational support for our Consent & Preference Center environments, managing issues from initial...

  • Operations Associate

    3 weeks ago


    Chennai, Tamil Nadu, India FOURKITES Full time

    At FourKites, we have the opportunity to tackle complex challenges with real-world impacts. Our innovative platform helps customers operate global supply chains that are efficient, agile, and sustainable. As a Supply Chain Expert with FourKites, you will play a crucial role in managing our customers' and carriers' experiences. You will become an industry...

  • Front Desk Director

    3 weeks ago


    Chennai, Tamil Nadu, India Paulsons Beauty & Fashion P Ltd Full time

    Key Responsibilities of the Front Office ExecutiveHandle all customer inquiries effectively through various channels.Develop and execute marketing strategies to increase membership sales at the SLAM club.Generate leads and convert walk-in customers through targeted campaigns.Meet and exceed monthly sales targets as set by the club management.Accurately...

  • Deputy Manager

    2 months ago


    Chennai, Tamil Nadu, India Cubical operations llp Full time

    Job Description : Deputy Manager - Governance, Risk, and Compliance (GRC)Location : ChennaiExperience Required : 3+ yearsAvailability : Immediate joiners preferredPosition Overview :We are seeking a highly skilled and experienced Deputy Manager in Governance, Risk, and Compliance (GRC) to join our team in Chennai. The ideal candidate will have over 3 years...


  • Chennai, Tamil Nadu, India Athenahealth Full time

    Our team at Athenahealth is searching for a skilled Senior Operations Analyst to join our Operations team. As a key member of our team, you will be responsible for resolving claims and tasks associated with US healthcare RCM.About the Role:Perform tasks and responsibilities to achieve desired output on specified processes in healthcare RCM.Achieve desired...

  • Operations Manager

    4 weeks ago


    Chennai, Tamil Nadu, India Precision Group Full time

    Job SummaryThe General Manager - Operations at Precision Group is responsible for overseeing the entire operational function of the organization to achieve exceptional delivery, quality, cost efficiency, and product development.Key Responsibilities:Operational Excellence:Ensure timely delivery of products as per customer schedules, meeting or exceeding...

  • Operations Manager

    3 weeks ago


    Chennai, Tamil Nadu, India NAVIA MARKETS LIMITED Full time

    At Navia Markets Limited, we are seeking an experienced Operations Manager to oversee the smooth functioning of our Operations department. The ideal candidate will have a strong background in trade process management, settlement of funds and securities, IPO and Mutual Fund back end processes.Key Responsibilities:Ensure seamless trade process execution and...

  • Operations Manager

    3 weeks ago


    Chennai, Tamil Nadu, India May I Help You Full time

    Key Responsibilities:• Manage a team of 5 team members.• Develop and implement operational strategies to improve efficiency and productivity.• Analyze and resolve operational issues to minimize downtime and maximize output.About Our Team:We are a dynamic and fast-paced team that values innovation and collaboration. As an Operations Manager, you will...

  • Operations Manager

    7 days ago


    Chennai, Tamil Nadu, India Golden Opportunities Full time

    Job Description for Operations Manager at Golden OpportunitiesAs an Operations Manager, you will be responsible for overseeing the day-to-day activities of a factory to ensure that production targets are met. This includes scheduling regular maintenance for equipment and buildings, monitoring the performance of factory staff while walking the factory floor,...

  • IT Operations Manager

    4 weeks ago


    Chennai, Tamil Nadu, India Sisco Jobs Full time

    Job Title: Assistant ManagerJob Summary:We are seeking a highly experienced Assistant Manager to support the day-to-day operations of our IT department. The ideal candidate will have a strong understanding of IT operations and servicedelivery, excellent leadership and communication skills, and a proven ability to manage and mentor team members.Key...

  • IT Operations Manager

    4 weeks ago


    Chennai, Tamil Nadu, India Sisco Jobs Full time

    Job Title: Assistant ManagerJob Summary:Sisco Jobs is seeking a highly skilled Assistant Manager to support the day-to-day operations of our IT department. As an Assistant Manager, you will be responsible for managing team members, ensuring the successful delivery of IT services, and collaborating with senior management to develop strategies for improving...